Outreach/Gong Administrator

Sinch; Bengaluru; On-site; INR 1,500,000 - 2,400,000; Full time

Job summary

Sinch is seeking an experienced Outreach and Gong Administrator to manage and optimise our sales engagement and revenue intelligence platforms, including integrations with Salesforce. The role covers day‑to‑day admin, reporting, sequences, triggers, and automation, while also building Gong dashboards, trackers, and ROI reporting.

You will lead sales technology initiatives across Sales, Marketing, CS, and Revenue Operations, collaborating with Jira and vendor teams to ensure data quality and

Qualifications

• 3–5 years of experience administering Outreach or a comparable sales engagement platform.
• Hands‑on Gong administration experience.
• Strong experience creating Gong dashboards, reports, trackers, and scorecards.
• Experience integrating Salesforce with third‑party systems.
• Experience managing technical work through Jira.

Responsibilities

• Administer and optimise the Outreach platform, including user setup and sequence management.
• Develop Gong dashboards, reports, trackers, and ROI reporting.
• Configure and troubleshoot Salesforce integrations with Outreach and Gong.
• Lead cross‑functional initiatives across Sales, Marketing, Customer Success, Legal, and Revenue Operations.
• Manage Jira workflows and project delivery for tech initiatives.

Skills

Outreach administration

Gong administration

Salesforce integration

Jira

Cross-functional collaboration

Tools

Outreach

Gong

Salesforce

Jira

Chili Piper

Gainsight

DocuSign

Job description

Sinch is pioneering the way the world communicates. More than 150,000 businesses - including Google, Uber, Paypal, Visa, Tinder, and many others - rely on Sinch’s Customer Communications Cloud to power engaging customer experiences through mobile messaging, voice, and email.

Whether you need to verify users or craft omnichannel campaigns, Sinch makes it easy. Our AI-infused Super Network, APIs, and applications ensure you can connect with your customers reliably and securely, at every step of their journey.

At Sinch we “Dream Big”, “Win Together”, “Keep it simple”, and “Make it Happen”. These values are our foundation!

The essence of the role

We are seeking an experienced Outreach and Gong Administrator to manage and optimise our sales engagement and revenue intelligence platforms, including their integrations with Salesforce and the wider sales technology ecosystem.

This role will be responsible for the day‑to‑day administration and technical development of Outreach, including reporting, sequence management, triggers, automations, flows, and Salesforce integrations. The successful candidate will also act as a Gong Administrator, building dashboards, reports, trackers, scorecards, and ROI reporting, while supporting the adoption of Gong’s AI capabilities.

The role will lead sales technology initiatives that improve operational efficiency across Sales, Marketing, Customer Success, Legal, and Revenue Operations. The successful candidate will also support Gainsight, DocuSign, and Chili Piper.

The ideal candidate will bring 3–5 years of experience working with sales technology platforms, strong Salesforce integration expertise, and the ability to lead technical projects while supporting operational system requests through Jira.

Key Responsibilities

Administer, maintain, and optimise the Outreach platform, including:

• User setup, roles, permissions, and access management
• Sequence creation, configuration, testing, and ongoing optimisation
• Triggers, rules, automations, flows, and task management
• Dashboards, reporting, and performance analysis
• Activity, engagement, conversion, and productivity reporting
• Governance, security, data quality, and platform compliance
• System updates, enhancements, and configuration improvements

Partner with sales and operational teams to design scalable Outreach processes that improve seller productivity, engagement, and pipeline generation.

Track platform adoption, sequence performance, conversion rates, and return on investment, producing clear reporting and actionable recommendations for stakeholders.

Gong Platform Administration

Act as a hands‑on Gong Administrator responsible for the configuration, optimisation, and ongoing management of the platform.

Responsibilities will include:

• Creating and maintaining Gong dashboards and reports
• Developing reporting to track platform adoption, usage, coaching activity, pipeline impact, and ROI
• Creating and managing scorecards for managers, teams, and business functions
• Configuring trackers, keywords, topics, and conversation intelligence reporting
• Supporting Gong Forecast, Engage, or additional Gong capabilities where applicable
• Managing user access, permissions, team structures, and hierarchy changes
• Supporting integrations between Gong, Salesforce, and other sales platforms
• Using Gong’s AI capabilities to identify themes, risks, coaching opportunities, customer insights, and performance trends
• Supporting managers and users with the adoption of AI‑generated insights and platform functionality
• Monitoring data quality, call recording coverage, and platform performance
• Producing executive‑level and operational reporting from Gong data

The successful candidate should be comfortable translating business questions into meaningful Gong dashboards, reports, scorecards, and AI‑supported insights.

Configure, maintain, and troubleshoot Outreach and Gong integrations with Salesforce.

Collaborate with Salesforce administrators and developers to ensure seamless data flow, accurate field mapping, and effective process automation.

Monitor system performance and proactively identify integration, synchronisation, and data quality issues.

Support the design and implementation of scalable Salesforce‑connected workflows across the sales technology ecosystem.

Sales Technology Ecosystem Support

Support the administration, optimisation, and integration of other sales and marketing platforms, including:

• DocuSign
• Gainsight
• Chili Piper

Ensure data consistency and smooth cross‑platform workflows.

Support user access, platform configuration, reporting, troubleshooting, and enhancement requests across the wider technology stack.

Lead sales technology initiatives including:

• New integrations
• Reporting and analytics improvements
• Platform migrations and implementation projects

Gather business requirements and translate them into scalable technical solutions.

Manage project timelines, risks, vendors, testing, documentation, and delivery milestones.

Coordinate user acceptance testing, implementation, release activity, and post‑launch support.

Operational Support

Manage incoming system requests, incidents, and enhancement requests through Jira.

Troubleshoot platform, reporting, automation, data, and integration issues.

Create and maintain technical documentation, SOPs, process maps, configuration records, and user guides.

Provide technical guidance and platform support to users, managers, and operational stakeholders.

Cross‑Functional Collaboration

Partner closely with:

• Marketing
• Customer Success
• Legal
• Revenue Operations
• Salesforce and technology teams

Work with external vendors and implementation partners as needed.

Translate stakeholder requirements into practical technical solutions while balancing business priorities, governance, scalability, and platform best practice.

Who are you?

• 3–5 years of experience administering Outreach or a comparable sales engagement platform
• Hands‑on experience administering Gong
• Strong experience creating Gong dashboards, reports, trackers, and scorecards
• Experience using Gong’s AI capabilities to support coaching, customer insight, performance analysis, and revenue intelligence
• Experience developing reporting that demonstrates platform adoption, business impact, and ROI
• Strong technical experience configuring Outreach sequences, triggers, automations, rules, and flows
• Experience building Outreach dashboards and operational performance reporting
• Hands‑on experience integrating Salesforce with third‑party systems
• Experience administering Chili Piper, DocuSign, and Gainsight
• Experience managing technical work through Jira
• Experience leading or delivering system implementation, automation, or integration projects
• Strong troubleshooting and systems‑thinking skills
• Strong understanding of data integrity, system governance, and scalable platform configuration
• Ability to translate business requirements into technical solutions
• Confidence working with reporting, analytics, adoption data, and performance metrics
• Technical systems thinking
• Project leadership and delivery
• Cross‑functional stakeholder management
• Operational excellence

Process optimisation mindset

Being you at Sinch:

We're a worldwide group of people committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path, and making it happen with us.

We’re proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more.

Sinch collects and processes personal data in accordance with applicable data protection laws. If you are a European Job Applicant, see the privacy notice for further details.

At Sinch, we’re committed to building a workplace where everyone feels valued, supported, and welcomed. We provide equal employment opportunities to all employees and applicants and do not discriminate on the basis of race, color, national origin, religion, creed, disability, age, sex, sexual orientation, gender identity or expression, marital status, familial status (including pregnancy, childbirth, and related medical conditions), status with regard to public assistance, veteran status, genetic information, or membership or activity in a local human rights commission, or any other status protected by applicable law.

Minnesota Applicants: In accordance with the Minnesota Human Rights Act, Sinch maintains a workplace free from discrimination and retaliation, detailed here. Information regarding applicant rights and required Minnesota workplace notices are available here.