Assistant Manager-Service/Senior service engineer

Normet India Pvt Ltd.; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Normet India Pvt Ltd. in Hyderabad seeks a Senior service engineer/Asst Manager - services to lead and coordinate service operations, ensuring maximum equipment uptime, timely technical support, and high customer satisfaction for mining and tunnelling equipment services.

The role requires 8–10 years of experience and a B.Tech/BE in Mechanical, Electrical, or Automobile. Willingness to travel to remote sites and manage warranties, reporting, and pipeline forecasting is essential.

Qualifications

• Btech/BE in Mechanical/electrical/automobile is required.
• Experience: 8–10 years in service for mining/tunnelling equipment.

Responsibilities

• Lead and coordinate service operations to maximize equipment uptime and customer satisfaction.
• Drive aftermarket parts sales and maintain service pipeline.
• Provide technical service, troubleshooting and engineering support to customers and internal teams.
• Manage warranty issues from identification to final settlement and ensure timely closure.
• Ensure safety, process compliance and high-quality service documentation.

Skills

Strong communication

Root cause analysis

Warranty settlement

Microsoft Office

Education

B.Tech / BE in Mechanical, Electrical, Automobile

Job description

We are a global technology company developing innovative solutions for mining, tunnelling, and construction, improving project safety, environmental impact, and productivity. We offer premium equipment, all-round aftermarket services and high-quality chemicals and rock support as our core products to our customers. We operate globally in over 30 countries with more than 1,800 experts. At Normet, we commit to a culture founded in our Values - Caring, Committed & Courageous. We foster your talent, with us you shine.

Job Title: Senior service engineer/Asst Manager - services

Location: Hyderabad

Experience: 8-10 Years

Industry: Mining and Tunnelling equipment services and after market

Objective of the Role

The primary objective of the role is to lead and coordinate service operations, ensuring maximum equipment uptime, timely technical support, customer satisfaction, and efficient utilization of manpower and resources, while contributing to service business growth and continuous improvement.

Job Responsibility / KRA

Customer Satisfaction & Relationship Management

Maintain strong customer relationships and ensure timely resolution of service-related issues. Manage day-to-day service, application engineering, and customer support activities.

Business Forecasting & Pipeline Management

Maintain an accurate service business pipeline and provide regular revenue forecasts. Track business performance against targets and identify growth opportunities. Drive aftermarket parts sales for key mining customers.

Technical Service & Engineering Support

Provide technical expertise, troubleshooting, and engineering support to customers and internal teams. Recommend corrective actions and improvements for recurring technical issues.

Warranty Management

Manage warranty issues from identification through documentation and final settlement. Ensure accurate and up-to-date warranty records and timely claim closure.

Safety & Process Compliance

Ensure compliance with company safety policies, service procedures, and quality standards. Promote safe working practices and timely closure of process or safety deviations.

Documentation & Service Reporting

Maintain accurate records of service activities, job progress, delays, faults, and customer requirements. Prepare timely service and project completion reports with recommendations.

Competencies (which are required for performing the above tasks)

Strong technical knowledge along with schematics reading, RCA and warranty settlement.

Skills required : Microsoft applications

Abilities : Strong communication skills and convincing the customers, work under pressure conditions

Relevant Work Experience : 10 Years

Special Working Conditions :- Extensive travelling including to remote areas

Main interactions of the role :- Internal and external customers

Education Qualification: Btech/BE in Mechanical/electrical/automobile

Reporting Manager

Rudramui Agadi – Parts sales and service manager.

Come and share your courage to shine with us! Visit our career website for more information. EVERYONE HAS COURAGE TO SHINE in a courageous, committed and caring company. We are NORMET, a passionate team of over 1,800 professionals with a global reach and a Nordic heart – on a mission to be Defining The Future Underground. Together with our customers, we have courage to lead the way in sustainable underground mining and tunnelling by building the safest places underground. We explore and deliver continuous improvement to underground construction and mining processes for increased safety, productivity and profitability. We are committed to solving the toughest challenges and to create lifetime value, while first and foremost caring for the welfare of people and the environment. Through our innovation, our own technologies and complete solutions, we are shining a light to the future of our industry. This is why we are trusted by our customers and growing fast: as the daring company who cares for every individual in our winning team, on our one and only planet.