Assistant Manager - Service Sales

Otis Elevator Co.; New Delhi; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Otis Elevator Co. in New Delhi is seeking sales-focused professionals to manage inquiries, negotiate and finalize orders, and drive AMC renewals with service teams.

You will meet customers, prepare elevator proposals, and ensure timely contract documentation while expanding Otis’ service-driven growth in the Delhi market. You will work to improve conversions, support the service and sales functions, and present to stakeholders as part of Otis' world-leading elevator business.

Qualifications

• Must have direct customer handling experience in AMC Sales.
• Excellent communication and presentation skills.
• Strong product knowledge and ability to explain features to customers.

Responsibilities

• Generating inquiries, negotiation and finalization of orders.
• Responsible for AMC renewal & extending support to the Service Supervisor.
• Timely renewal of maintenance contracts for group and individual customers.
• Improve conversions, recoveries and T business.
• Prepare sales negotiation data sheet and submit elevator proposals.
• Complete tender, technical clarifications, legal documents, and other contract docs within set timelines.
• Meet customers to assess requirements and maintain Customer History Cards for major customers.
• Understand elevator market and Otis growth through Service Sales.
• Support Service and Sales to enhance customer experience.
• Prepare and present to customers and stakeholders.

Skills

Communication

Presentation

Negotiation

Product knowledge

Job description

Job Description

• Generating enquires, negotiation and finalization of orders.
• Will be responsible for AMC renewal & extending support to the Service Supervisor.
• Timely renewal of maintenance contract for group and one to one customer.
• Will be responsible for improving conversions, recoveries and T business.
• Preparing sales negotiation data sheet and submitting model elevator proposal.
• Completing all the documentation associated with the Contract, i.e. tender, technical clarifications, legal documents, etc. and submitting them to the customer within the given timeframe.
• Meeting customers to assess their requirements. Preparing and maintaining Customer History Card for major customers.
• Knowing, developing and maintaining the elevator market and Otis growth through Service Sales.
• Supporting the Service and Sales function to enhance customer experience.
• Preparing and making presentation to Customers and stakeholders.
• Responsible for account receivables.
• To ensure adhering to Safety procedures while visiting the sites.

Key Skills:

• Good Communication skills (English & Hindi)
• Good Presentation skills
• Good Negotiation skills
• Should have thorough product knowledge & previous experience in direct customer handling while working in AMC Sales.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry’s largest Service portfolio.

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].

Location: Aggarwal Cyber Plaza - II, Plot No C-7, Netaji Subhash Place, NEW DELHI, India