Assistant Manager - Service Now

Everise(India) BPO Services Private Limited; India; Remoto; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

Everise (India) BPO Services Private Limited is seeking an experienced Assistant Manager ServiceNow to join our Enterprise Applications team in India—remote. You will design, develop, and implement ServiceNow applications and modules, collaborating with stakeholders to gather requirements and provide technical guidance.

You will build custom workflows, integrations, and data models using ServiceNow scripting, troubleshoot issues, and train end-users on ServiceNow features.

Competenze

• Strong understanding of ServiceNow architecture and best practices.
• Experience with JavaScript and HTML in ServiceNow development.
• Knowledge of REST APIs and web services for integrations.
• Familiarity with SQL databases and data modeling.

Mansioni

• Design, develop, and implement ServiceNow applications and modules (ITAM/ITOM/HAM/SAM).
• Collaborate with stakeholders to gather requirements and guide functionality.
• Develop custom workflows, integrations, and data models using ServiceNow scripting.
• Troubleshoot performance issues and data integrity in ServiceNow.
• Provide training and support to end-users on ServiceNow features.

Conoscenze

ServiceNow

JavaScript

HTML

REST APIs

SQL

Descrizione del lavoro

Company Overview

Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us.

Job description for Assistant Manager ServiceNow

Company Overview Everise is a unique provider of outsourced customer management solutions, with over three decades of experience. We strive to create Fans, not just satisfied clients and customers, by applying unconventional thinking, deep domain expertise, and technology-driven solutions.

Job Profile

Job Title: Assistant Manager ServiceNow

Duration: Permanent

Location: India – Remote

Department: Enterprise Applications

Roles and Responsibility

• Design, develop, and implement ServiceNow applications and modules (ITAM/ITOM/HAM/SAM/Etc…) to meet business requirements.
• Collaborate with stakeholders to gather requirements and provide technical guidance on ServiceNow functionality.
• Develop custom workflows, integrations, and data models using ServiceNow's scripting language.
• Troubleshoot and resolve issues related to ServiceNow application performance and data integrity.
• Provide training and support to end-users on ServiceNow applications and features.

Job Requirements

• Strong understanding of ServiceNow's architecture, features, and best practices.
• Experience with ServiceNow scripting languages such as JavaScript and HTML.
• Knowledge of integration frameworks such as REST APIs and web services.
• Familiarity with database management systems such as SQL.
• Excellent problem-solving skills and attention to detail.
• Ability to work collaboratively in a team environment and communicate effectively with stakeholders.

Everise delivers happiness to millions of customers around the world. We excel at solving customer problems on behalf of some of the world’s biggest brands. Companies rely on Everise, a leading customer experience firm, to drive their business forward by transforming customer care into something extraordinary and consistently delivering positive interactions across the globe in 32 languages. At our core, we are a diverse and inclusive group of champions who learn from each other. We welcome people of different backgrounds, experiences, abilities and perspectives. We are an equal-opportunity employer and a pleasant and supportive place to work.