Assistant Manager Security

Hilton; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

Hilton Gurgaon is seeking a Security Manager to lead the hotel’s security program and ensure guest and staff safety. The role requires developing strategic security plans, coordinating with local agencies, and managing safety procedures in daily operations.

The position involves supervising security staff, budget oversight, and ongoing risk assessment to maintain Hilton's standard of hospitality and protection. Join a dynamic team focused on safety, service, and seamless guest experiences.

Qualifications

• Payroll control and scheduling to optimize Team Member levels based on forecasted revenue.

Responsibilities

• Participates in developing business strategies for security aligned with hotel objectives.
• Develops and implements department strategies and budgets.
• Recruits, trains and communicates safety practices to hotel staff.
• Monitors life-safety equipment and coordinates with engineering for safety.
• Investigates injuries, crimes and emergencies following policy procedures.
• Ensures continuous guest and employee safety and security across the hotel.

Skills

Payroll Control

Budget Management

Performance Management

Coaching

Job description

Job Description

Constituents

• Guests
• Employees
• Hotel Management
• Hilton Managed Services
• The Local Community
• Vendors

INDICATORSOFSUCCESS

• Achievement of customer satisfaction and loyalty goals
• Achievement of employee satisfaction and retention goals
• Achievement of hotelfinancial goals

AREASOFRESPONSIBILITY

Participatesinthedevelopmentofbusinessstrategiesforsecuritywhicharealignedwiththe overallobjectivesofthehotel

• Develops and implements business strategies for department
• Monitors status regularly and adjusts strategies as appropriate
• Develops the annual budget in conjunction with the Controller and General Manager Develops and implements sound security andsafety practices for thehotel
• Recruits, selects andtrains employees in safety andsecurity practices
• Communicates safety and security practices to all hotelemployees
• Schedules Team Memberin accordance withforecasted occupancy andfunctions
• Develops and maintains a good working relationship with localfire, police and government agencies
• Ensures that Team Member patrols hotel on a regular basis and documents activities in accordance with security and safety standards
• Improves safety and security at the hotelby communicating hazardswith department headsand taking corrective actions
• Develops and coordinates a Safety Teamas required by Hilton Hotel
• Monitors and checks all life-safety equipment in conjunction with the engineering department Directs the investigation and resolution of customer and employee injuries, crimes and/or emergencies
• Ensures that investigations are handled in accordance withpolicies.
• Recommends corrective actions
• Develops and implements procedures for handling issues
• Develops and implements hotel specific emergency procedures including evacuation Develops and implements strategies and practices which support employee engagement
• Recruits and selectsqualified candidates
• Provides employees withthe orientation and training neededto understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counselling as needed to achieve performance objectives and reachtheir fullest potential
• Providing employees withthe training andresources they needto maximize employee engagement and teamwork
• Communicates and reinforces the Hotel andDepartments vision
• Ensures that employees provide genuine hospitality and teamwork on an ongoingbasis
• Uses teamwork to support guestsand employees
• Seeks opportunities to improve the customer experience by seeking customer feedback and reviewing management reports and developing strategies to improve department and hotel services
• Provides employees with the tools, training and environment theyneed to deliverand teamwork

SUCCESSFACTORS

• Focus On the Customer – Seek to understand the guest and internal customer and meet the needs of both the customer and the company.
• Apply Professional, Product, or Technical Expertise – Demonstrate the ability to apply technical, professional or productexpertise to everyday hotel situations.
• Communicate Effectively – Clarify and provide information so that co-workers, customers and suppliers understand and can take action.
• Build Strong Relationships – Foster trust and cooperation among co-workers, customers and suppliers; develop and sustain personal contact in order to provide mutual benefit.
• Attend to Detail– Ensure that work is accurate, thorough and to the highest standards.
• Improve Continuously – Constantly assessand adapt current practices to perform a task better, fasteror more efficiently.
• Take Responsibility – Demonstrate personal ownership of tasksand follow through to get the required results.
• Demonstrate Openness and Respect for Others – Valueand remain opento new ideas and perspectives.
• Develop Self and Others – Continually work to developown capabilities and the capabilities of others.

KEYSKILLS ANDREQUIREMENTS

• Payroll Control and Scheduling – Determine appropriate Team Member levels based on forecasted revenue and anticipated business and create Team Member schedules which optimize the balance between desired profitability, customer demands and employee desires
• Budget Management – Skill in developing and adhering to department budget
• Performance Management, Supervisory – Demonstrate ability to relate to, communicate with, and motivate employees to sustain highperformance and qualitylevels.
• Coaching – Developand guide othersin professional growthand performance enhancement through assuring clarity of goals, employing reflective listening skills,and facilitating the generation of options and actionplanning.

Requirements