Assistant Manager - Remittances and Payment Reconciliation

SBI Payment Services Pvt. Ltd.; Gurugram District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

SBI Card is seeking an Assistant Manager - Remittances to oversee reconciliation of payment transactions on the mainframe, ensuring accuracy and timely reporting. The role requires strong analytical skills and attention to detail to mitigate financial risk.

You will coordinate with IT and business teams to refine exception handling and maintain robust reconciliation processes. Role emphasizes process adherence, clear communication, and delivering precise MIS dashboards to management.

Qualifications

• Analytical and problem-solving skills required.
• Attention to detail and accuracy in reconciliation tasks.
• Strong process orientation and documentation skills.
• Clear verbal and written communication abilities.

Responsibilities

• Monitor and reconcile payment transactions daily to mitigate financial risk.
• Verify and reconcile transactions, discrepancies, and prepare accurate reports.
• Maintain procedures for payments, MEMI, BBPS processes and compliance.
• Publish MIS dashboards for stakeholders; provide regular management reporting.
• Collaborate with IT and project teams to improve exception handling and resolution.

Skills

Analytical Ability

Detail orientation

Process Orientation

Verbal and written communication

Education

Post Graduate/Graduate in any Discipline

Job description

Assistant Manager - Remittances

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto 'Make Life Simple' inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone. SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work. Join us to shape the future of digital payment in India and unlock your full potential.

What’s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees Dynamic, Inclusive and Diverse team culture Gender Neutral Policy Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for enterprising the reconciliation of the payment transactions posted on the mainframe which involves funds and transactions reconciliation on daily basis thereby mitigating the financial risk for the organization. The role is also responsible for monitoring, verifying and reconciliation by reviewing transactions / discrepancies to share the accurate report.

Role Accountability

Monitor and reconcile the transactions for all the payment & MEMI transactions and prompt response to the deliverables raised by the management/ vertical leader Assist in the development and execution of tracking and reporting of remittances processes Maintain team procedures/ process / compliance process for payments/ MEMI / BBPS process; provide regular management reporting to seniors / management Ensure reconciliation of the count Vs exceptions for the inflow and the posted data for payment and MEMI transactions, Value for the payments / MEMI with the bank statements Identify the duplicate transactions / multiple transactions and highlight to the management Facilitate Audit for the suspense / transaction file / rejects transactions with the V+ posting Track the payment inflow and exceptions ; highlight and proactively analyze the reason for any abrupt trend Identify trends of the issues causing expectations and conduct deep-dives into technical issues to investigate and fix root causes spanning multiple teams and vendors Develop strong and effective relationships with critical aggregators Raise proactive alert to business and building ongoing MIS /checks on any reconciliation issue/ abrupt payment trend/ multiple transaction ..etc.(all exceptions) Work with IT team and project managers on the key projects that are re-shaping the exception identification, communication and resolution models Ensure business logics to be changed whenever required on any issue raised & amendment of the agreement incase required Rectify the duplicate transactions and debit the customers account Prepare and publish MIS/business dashboards to relevant stakeholders Perform process documentation and compliance adherence

Measures of Success

Automation % as per MOU No. of process enhancement initiatives recommended Adherence to operational SLAs (Recon TAT, Recon Coverage, Open item Closure TAT etc.) No. of adverse observations in internal/external audit Timely and accurate reporting of MIS/business dashboards Process Adherence as per MOU

Technical Skills / Experience / Certifications

Understanding of core systems like V+/CardOne Knowledge of payment processes and associated payment platforms (UPI, IMPS, VMT, etc.)

Competencies critical to the role

Analytical Ability Detail orientation Process Orientation Verbal and written communication

Qualification

Post Graduate/Graduate in any Discipline Preferred Industry BFSI Experience Level Mid Level