Assistant Manager - Projects & Testing (Pre-Acq)

SBI Card; Gurugram District; On-site; INR 1,200,000 - 1,500,000; Full time

Job summary

SBI Card is seeking a role to support UAT and production maintenance for operations, ensuring smooth implementation of policy changes.

You will collaborate with internal teams, develop testing plans, document BRDs, and drive process improvements. This position emphasizes regulatory compliance and proactive efficiency in daily operations.

Qualifications

• Understanding of core systems like V+/CardOne/CEMS/WCP.
• Understanding of Operations processes.
• Understanding of the regulatory landscape for Operations processes.

Responsibilities

• Provide UAT support for new product policy initiatives and faster rollout.
• Collaborate with internal groups to understand requirements and implement new processes.
• Create and execute detailed testing plans with stakeholders for UAT.
• Drive productivity through system changes.
• Prepare BRDs for system changes.
• Ensure timely production maintenance for Ops parameters.
• Coordinate teams to maintain consistent operations with business goals.
• Collaborate to drive process efficiency and reduce re-work and costs.
• Ensure process documentation and compliance adherence.

Skills

Analytical Ability

Innovation Problem Solving

Detail Orientation

Process Orientation

Education

Graduate in any discipline

Tools

V+

CardOne

CEMS

WCP

Job description

About the company

What s in it for YOU

1. SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
2. Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
3. Dynamic, Inclusive and Diverse team culture
4. Gender Neutral Policy
5. Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
6. Commitment to the overall development of an employee through comprehensive learning development framework

Role Purpose

Responsible for supporting Project implementations for Operations associated User acceptance testing for system changes. Also responsible for critical predefined business system maintenances /set ups on production.

Role Accountability

1. Provide UAT support for New Product policy initiatives of the organization which helps in faster rollout of new products rule changes, incumbent shall have a pivotal role in driving changes on key systems in operations from business perspective.
2. Collaborate with various internal groups to understand detailed business requirements, implement new processes.
3. Ensure creation/execution of detailed Testing plans including Collaboration with key stakeholders for seamless execution of UAT process.
4. Drive productivity initiatives through system changes.
5. Write detailed and accurate business requirement documents (BRDs) for system changes involved in assigned projects/regular business policy changes.
6. System administrator /key spoc for ensuring timely/accurate production maintenances for Ops predefined parameters.
7. Manage various team dynamics responsible for teams career path ensuring consistency in operations in line with business goals objectives.
8. Collaborate internal stakeholders to drive efficiency in processes which can lead to elimination / reduction of process re-work, customer complaints increase productivity/reduced costs enhanced compliances.
9. Ensure process documentation and compliance adherence.

Measures of Success

1. Adherence to new program launch /project /policy change timelines
2. 100% accurate system set ups/accurate maintenances as per TAT defined
3. 100% coverage /accurate UAT execution reporting
4. No adverse observations in internal/external audits

Technical Skills / Experience / Certifications

1. Understanding of core systems like V+/CardOne/CEMS/WCP etc
2. Understanding of Operations processes
3. Understanding of the regulatory landscape for Operations processes

Competencies critical to the role

1. Analytical Ability
2. Innovation Problem Solving
3. Detail Orientation
4. Process Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI