Assistant Manager - Operations(IIT+NIT)

upGrad Study Abroad; Dadri; On-site; INR 800,000 - 1,400,000; Full time

Job summary

upGrad Study Abroad is seeking an Assistant Manager – Operations to lead student admissions and a team of 4–6 Associates. You will own the admissions journey and mentor the operations team while resolving learner challenges across documentation and financing.

Ideal candidates have 1–4 years in Operations or related fields, with strong leadership and stakeholder management skills, preferably from IIT/NIT backgrounds. This role focuses on conversions and improving learner experience.

Qualifications

• 1–4 years in Operations / Program Management / Customer Success
• Strong leadership, analytical & stakeholder management skills
• Candidates from IIT / NIT backgrounds preferred

Responsibilities

• Own the admissions journey from university selection to departure
• Lead & mentor the operations team
• Resolve learner challenges across Documentation, IELTS, APS, dMAT & Financing
• Drive conversions, process improvements & learner experience

Skills

Leadership

Analytical

Stakeholder management

Customer success

Education

IIT/NIT backgrounds preferred

Job description

We’re Hiring | Assistant Manager – Operations

We’re looking for a people-focused, data-driven Operations professional to lead student admissions and a team of 4–6 Associates.

What You’ll Do:

• Own the admissions journey from university selection to departure
• Lead & mentor the operations team
• Resolve learner challenges across Documentation, IELTS, APS, dMAT & Financing
• Drive conversions, process improvements & learner experience

What We’re Looking For:

• 1–4 years in Operations / Program Management / Customer Success
• Strong leadership, analytical & stakeholder management skills
• Candidates from IIT / NIT backgrounds preferred