Assistant Manager | Operations | GIFT City

Baroda Global Shared Service; Ahmedabad District; On-site; INR 348,000 - 580,000; Full time

Job summary

Baroda Global Shared Services Limited invites applications for an Assistant Manager - BPO Operations at GIFT City, Gandhinagar. The role oversees tele collection processes with a focus on team performance, SLA/KPI delivery, and risk/compliance management.

Immediate joiner preferred and DRA certification is mandatory. The candidate should have 5–7 years of relevant experience, graduation or higher, and strong MS Office skills to drive MIS reports and data interpretation across cross-functional

Qualifications

• Graduation or above is required.
• DRA certification (Debt Recovery Agent) is mandatory.
• 5–7 years of relevant BPO/Contact Center experience.
• Exposure to debt collection or banking BPO processes is a plus.

Responsibilities

• Team performance management.
• Day-to-day operations management.
• Team leader & agent management.
• SLA & KPI management.
• MIS & performance reporting.
• Data analysis & interpretation.
• Risk & compliance management.
• Cross-functional team (CFT) coordination.

Skills

Leadership

Team management

Contact center operations

Problem solving

MS Office suite

Excellent verbal & written comms

Immediate joiner

Education

Graduation & above

DRA certified

Job description

Dear Candidate,

Greetings from Baroda Global Shared Services Limited!!

(A wholly owned subsidiary by Bank Of Baroda)

We have an urgent opening for "Assistant Manager - BPO" operations at GIFT City, Gandhinagar.

Job details

• Industry: Banking BPO
• Role: Assistant Manager - BPO Operations
• Process: Tele Collection Process
• Location: GIFT City, Gandhinagar (GJ)
• Job type: Full-time | WFO
• Experience: 5 - 7 years of relevant experience
• Qualification: Min. Graduation & above
• Certification: DRA certified (Debt Recovery Agent)
• Salary: Up to Rs.5.80 CTC LPA

Job responsibilities

• Team performance management
• Day-to-day operations management
• Team leader & agent management
• SLA & KPI management
• MIS & performance reporting
• Data analysis & interpretation
• Risk & compliance management
• Cross-functional team (CFT) coordination

Desired candidate profile

• Leadership
• Team management
• Contact center operations
• Problem solving
• MS Office suite
• Excellent verbal & written communication
• Immediate joiner
• DRA certification (mandatory)