Assistant Manager- Operations (FMS)

Crest Property Solution Pvt Ltd.; Mumbai City; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Crest Property Solution Pvt Ltd. is seeking a regional Facility Management Services (FMS) operations lead to ensure exceptional service delivery and client satisfaction.

The role focuses on driving new business development, achieving revenue targets, and maintaining profitability across the region. You will oversee daily FMS operations, manage client relationships, budgets, and compliance, and implement process improvements to boost efficiency and service quality.

Qualifications

• Graduate in any discipline; relevant qualifications preferred.
• Minimum 4+ years of experience in facility management, hospitality, or operations.
• Strong leadership, communication, negotiation, and client-management skills.
• Proficiency in MS Office, ERP, and operational reporting tools.

Responsibilities

• Oversee daily FMS operations, including technical maintenance, manpower hiring, housekeeping, security, and allied services.
• Manage client relationships, attendance, grooming standards, resolve escalations, and ensure service quality and SLA compliance.
• Manage regional budgets, P&L, cost optimization, and profitability.
• Monitor operational performance, statutory compliance, safety standards, and team productivity.
• Prepare MIS reports and implement process improvements.

Skills

Leadership

Communication

Negotiation

Client-management

Team productivity

Education

Graduate (any discipline)

Tools

MS Office

ERP

Operational reporting tools

Job description

To manage regional Facility Management Services (FMS) operations, ensure excellent service delivery and client satisfaction, drive new business development, and achieve revenue and profitability targets.

Key Responsibilities:

• Oversee daily FMS operations, including technical maintenance, manpower hiring, housekeeping, security, and allied services.
• Manage client relationships, attendance, grooming standards, resolve escalations, and ensure service quality and SLA compliance.
• Manage regional budgets, P&L, cost optimization, and profitability.
• Monitor operational performance, statutory compliance, safety standards, and team productivity.
• Prepare MIS reports and implement process improvements.

Eligibility Criteria:

• Graduate in any discipline; relevant qualifications preferred.
• Minimum 4+ years of experience in facility management, hospitality, or operations.
• Strong leadership, communication, negotiation, and client-management skills.
• Proficiency in MS Office, ERP, and operational reporting tools.