Assistant Manager - Operations Content Commerce Bangalore, Karnataka

meesho; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Comprehensive medical insurance

Wellness program (MeeCare)

Generous leave policies

Flexible benefit plans

Job summary

A leading e-commerce platform in Bengaluru is searching for an Assistant Manager – Operations to lead a 50-member Key Account Management team. This role focuses on creator monetization, driving structured operations, and enhancing data-led strategies for performance improvement. Candidates should have 3-6 years of relevant experience and the ability to manage large teams. The position offers competitive compensation and a supportive work environment tailored to individual skills.

Qualifications

• 3–6 years of experience in Operations, Sales Ops, or similar fields.
• Experience managing large teams preferred.
• Familiarity with marketplaces or e-commerce platforms.

Responsibilities

• Lead and coach a ~50-member KAM team.
• Define KRAs aligned to lifecycle metrics.
• Implement strategies to improve creator retention.

Skills

Leadership

Data Analysis

Operational Rigor

Job description

Meesho’s content commerce team is a relatively new team that directly contributes to Meesho’s GMV/ NMV. This team works on identifying opportunities in the influencer economy to leverage them for Meesho’s growth. As part of the team, individuals work on exciting new problem statements & contribute to Meesho’s content strategy across various social media platforms.

About The Role

We are looking for an Assistant Manager – Operations to lead and scale a ~50-member Key Account Management (KAM) team within MCC. This role sits at the core of creator monetization success — ensuring that creators seamlessly progress across the lifecycle:

The charter is to drive structured execution, streamline priorities, optimize KAM bandwidth, and build data-led operating systems that improve creator activation, performance, and retention at scale.This is a high-impact role requiring strong people leadership, operational rigor, and sharp data thinking.

What You Will Do

• Lead, coach and scale a ~50-member KAM team.
• Define clear KRAs aligned to lifecycle metrics (activation, content velocity, GMV contribution, repeat earnings).
• Ensure high connect rates and reduce technical friction
• Build strategies to reduce creator churn and increase repeat earning creators.
• Data Reporting and Analysis
• CRM and Process Excellence

What You Will Need

• 3–6 years of experience in Operations / Sales Ops / Creator Ops / Growth Ops.
• Prior experience managing large frontline teams (30+ members preferred).
• Experience in marketplaces, e-commerce, content platforms, or creator ecosystems is strongly preferred.
• Team Handling and Leadership Experience

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.