Assistant Manager - Operations Growth Bangalore, Karnataka

meesho; Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Benefits offered by this job

Extensive medical insurance

Employee-centric benefits

Flexible leave policies

Job summary

A leading e-commerce platform is seeking an Assistant Manager – Operations in Bengaluru. This role involves owning the end-to-end execution of significant sales events, coordinating across multiple teams to ensure seamless operations. The candidate should have 1-3 years of experience, preferably with an MBA, and a proven ability to solve problems collaboratively. This position is ideal for those looking to drive high-impact initiatives in a fast-paced environment with a focus on continuous improvement.

Qualifications

• 1-3 years of experience in strategy and operations or supplier growth.
• Ability to manage sale-related processes effectively.
• Experience with branding elements.
• Ability to develop first-principle thinking.
• Experience in problem-solving using qualitative and quantitative data.

Responsibilities

• Ensure seamless execution of high-impact sales events.
• Coordinate with cross-functional teams for sale readiness.
• Drive governance and reporting mechanisms.
• Lead sale preparation including timelines, QC checklists, and execution sequences.
• Ensure sale mechanisms and tech configurations are ready, tested, and validated before go-live.
• Coordinate with Product, Tech & Analytics to validate sale triggers and dashboards.
• Maintain sale execution trackers and provide daily/milestone status to stakeholders.
• Drive governance: SLA definitions, escalation matrices, and hand-off protocols.
• Conduct real-time RCA for sale anomalies and coordinate corrective actions.
• Develop SOPs, QC frameworks, and playbooks from historical learnings.

Skills

Cross-functional teamwork

Problem-solving

Stakeholder management

Quantitative analysis

Education

MBA Graduate

Job description

We at Meesho are democratising internet commerce for everyone in India. Our Business organisation drives this mission from the frontlines.As an Assistant Manager – Operations, you will be a core part of the team responsible for end-to-end execution of high-impact sales events (Monthly FSMS, MISS, Regional Sale & MBS), ensuring flawless delivery, performance, and continuous process improvement for user-side sale operations.

About the Role

As an Assistant Manager – Operations, you will own the planning, coordination, execution, and post-mortem analysis of Meesho’s user-side sale events (Promo Sales, Deals, Big Sale Days, etc.). You will anchor the operational rollout across teams, ensuring all stages of sale activation are error-free and efficient, and you will take initiative to improve processes to reduce manual dependency, increase speed, and enhance quality control.You will work closely with cross-functional teams — including Product, Tech, Marketing, Branding, Analytics, Pricing, Fulfillment & Experience — to ensure seamless sale execution. You will also coach and manage a small team of associates, drive governance, and regularly present progress to senior leadership.

What you will do

• Anchor end-to-end sale execution for all major monthly sales events — from planning to go-live coordination and post-event analysis.
• Work backward from launch timelines to define critical checkpoints, dependencies, and deliverables for all stakeholders.
• Lead sale preparation including finalising timelines, freeze windows, QC checklists, and execution sequences.
• Ensure all sale mechanisms and tech configurations are ready, tested, and validated before go-live.
• Coordinate with Product, Tech & Analytics to validate sale triggers, user-side behavior paths, and metric dashboards
• Maintain and update sale execution trackers — ensuring all elements are captured, status-tracked, and flagged for attention.
• Daily and milestone reporting status to internal stakeholders, ensuring visibility on risks and blockers.
• Implement governance frameworks — decision rights, escalation matrices, SLA definitions, and hand-off protocols.
• Own QC processes for all operational flows two to three days before sale — validating configurations, scripts, communication flows, and sale assets.
• Drive real-time RCA (Root Cause Analysis) for sale anomalies during execution and coordinate fast corrective action.
• Set up post-mortem retrospectives and actionable insights for continuous improvement.
• Lead communications planning with internal teams and external partners around sale readiness, timelines, and risk mitigations.
• Represent operational readiness and performance updates to senior leadership.
• Identify opportunities to simplify processes, automate manual work, and reduce friction — driving standardisation wherever possible.
• Develop SOPs, QC frameworks, and best-practice playbooks based on historical learnings and data.
• Champion tools and technology adoption to reduce manual errors and accelerate execution cycles.

What you will need

• MBA Graduate (preferred but not compulsory).
• 1-3 years of work experience having worked with a strategy and operation or in a role handling supplier growth/categories
• Experience working with cross-functional teams and stakeholder management
• Ability to develop first-principle thinking.
• Experience in problem-solving using qualitative quantitative data on consumer insight
• Proven skills in driving problems to solutions and opportunities
• Ability to manage sale-related adoption processes with the operational team
• Has experience in handling branding elements historically

About us

Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. We're not just a platform; we're your partner in turning dreams into realities.

Curious about life at Meesho? Explore our Glassdoor - our people have a lot to say and they've helped us become a loved workplace in India.

Our Mission

Democratising internet commerce for everyone — Meesho (Meri Shop) started with a single idea in mind: to be an e-commerce destination for Indian consumers and to enable small businesses to succeed online.

We provide our sellers with benefits such as zero commission and affordable shipping solutions in the market. Today, sellers nationwide are growing their businesses by tapping into Meesho’s large and diverse customer base, state-of-the-art tech infrastructure, and pan-India logistics network through trusted third-party partners.

Affordable, relatable merchandise that mirrors local markets has helped us connect with internet users and serve customers across urban, semi-urban, and rural India. Our unique business model and continuous innovation have established us as a part of India’s e-commerce ecosystem.

Culture and Total Rewards

Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent.

Total rewards at Meesho comprise a comprehensive set of elements — monetary, non-monetary, tangible, and intangible. Our 9 guiding principles, or "Mantras," are the backbone of how we operate, influencing everything from recognition and evaluation to growth discussions. Daily rituals and processes like “Problem First Mindset,” “Listen or Die,” our Internal Mobility Program, Talent Reviews, and Continuous Performance Management embody these principles.

We offer competitive compensation — both cash and equity-based — tailored to job roles, individual experience, and skill, along with employee-centric benefits and a supportive work environment. Our holistic wellness program, MeeCare, includes benefits across physical, mental, financial, and social wellness. This includes extensive medical insurance for employees and their families, wellness initiatives like telehealth, wellness events, and fitness-related perks.

To support work-life balance, we offer generous leave policies, parental support, retirement benefits, and learning and development assistance. Through personalized recognition, gratitude for stretched work, and engaging activities, we promote employee delight at the workplace. Additional benefits such as salary advance support, relocation assistance, and flexible benefit plans further enrich the Meesho experience.