Assistant Manager Operations - Apprentice (12 Months)

HSBC; Nashik District; On-site; INR 167,000 - 234,000; Full time

Job summary

HSBC Asset Management India Pvt Ltd is looking for a fresher to join the team on an apprenticeship basis. The role focuses on accurate reporting, strong client service, and collaboration with service providers to ensure timely resolutions.

The apprenticeship spans one year under the Apprentices Act, with a certificate of proficiency issued upon completion. It offers exposure to mutual fund markets, reporting processes, and regulatory compliance within a global bank.

Qualifications

• Understanding of mutual fund/security markets.
• NISM VA cleared with valid certification.
• Good verbal and written communication, and interpersonal skills.
• Inclination to work in a client facing role with a service mindset.
• Ideally a graduate or postgraduate.
• Knowledge of local language is an advantage.

Responsibilities

• Ensure timely and error free reporting of transactions at the Investor Service Centre.
• Manage customer communication to achieve timely resolution.
• Excel in distribution and investor services with focus on corporate customers.
• Interface with service providers and highlight discrepancies promptly.
• Contribute efficiency improvements to achieve customer delight.
• Comply with regulatory requirements relevant to the job.
• Contribute to knowledge management within the customer service team.
• Assist with recruitment/contingency/leave planning.
• Ensure compliance with process manuals and internal policies.
• Excel in the monthly reporting process.

Skills

Communication skills

Client facing mindset

Teamwork

Education

Graduate or Postgraduate

Job description

Some Careers Open More Doors Than Others. If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Business Descriptor

We are currently seeking a fresher to joinHSBC Asset ManagementIndia Pvt Ltd team.

Principal Responsibilities

• To ensure timely and error free reporting of transactions received at the Investor Service Centre.
• Manage customer communication effectively in order to have timely resolution
• Excel in distribution services & investor services with special focus on corporate customers
• Have close interface with service providers and highlight any discrepancies of gaps noticed on a timely manner
• Explore and process efficiency suggestions and contribute to achieve customer delight
• Comply with applicable regulatory requirements on qualifications required for the job profile
• Contribute to the knowledge management initiative of the customer service team.
• Contribution to recruitments / contingency / leave planning
• Ensure compliance to the process manual and FIM
• Excel in the monthly reporting process

Qualifications - External

• A good understanding of mutual fund/security markets
• NISM VA cleared with valid certification
• Good verbal and written communication, team and interpersonal skills
• The inclination to work in a client facing role, with a bent of mind for ‘service’
• Ideally a graduate /post graduate
• Knowledge of local language will be an advantage.

Additional Information

• The tenure of the Apprentice will be 1 (one) year as defined under Apprentices Act, 1961 and Apprenticeship Rules 1992 amended from time to time.
• All Apprentices engaged by the Company will also be featured in NATS portal as an ‘Apprentice’.
• By virtue of them being covered under the provisions of the Act, a candidate profile will be created for each apprentice in the NATS portal, which will be available to them for viewing.
• On completion of the one-year Apprenticeship tenure, a Certificate of Proficiency will be issued to the apprentice by the Govt. of India, as applicable under the Act and the enrollment under the Apprenticeship Act will cease.
• All other clauses regarding the tenure of engagement as an Apprentice with HSBC will stand as mentioned in the offer letter issued by the Company at the time of joining.

Note

As an employee, you are required to perform your duties in a professional capacity exercising independent judgement, discretion and decision‑making authority in planning, organising, directing work, supervising and appraising the work of team members, as applicable; and taking accountability for delivery outcomes. You will represent the organization with relevant internal and external stakeholders. You will allocate and prioritize work, provide direction and feedback, manage team capacity and leave in line with policy as applicable.

• Pro-tip : Familiarity with AI-enabled tools is an advantage.

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

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Issued by HSBC Global Asset Management India Private Limited