Assistant Manager/Manager - Service

Coffee Day Beverages; Gurugram District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Coffee Day Global Limited is seeking an experienced Manager – Service to lead service operations across Haryana, Rajasthan and Punjab for CCD, CDX, and CDB businesses. The role demands a strong technical leader with people management, customer focus, and a process-driven approach to drive operational excellence.

Key responsibilities include leading the regional service team, ensuring timely resolution of breakdowns, driving uptime, and maintaining SOPs and safety standards.

Qualifications

• 8+ years of experience in service operations or after-sales service.
• Currently on the rolls of their organization.
• Location: Haryana region (Gurgaon area) and adjacent states.

Responsibilities

• Lead end-to-end service operations for the region (Haryana, Rajasthan and Punjab).
• Ensure timely closure of breakdown and preventive maintenance calls within defined TAT.
• Drive service quality and machine uptime through effective execution.
• Monitor spare parts utilization and inventory efficiency.
• Build and maintain relationships with key corporate customers through regular interactions.
• Lead, mentor, and develop the regional service team.
• Adhere to SOPs, safety standards and service processes.
• Drive customer satisfaction and continuous process improvements.

Skills

Leadership

People management

Customer orientation

Process-driven

Analytical mindset

Execution skills

Education

B.E./B.Tech in Mechanical/Electrical/Electronics

Diploma + B.Tech eligibility

Job description

About Coffee Day Global Limited

Coffee Day Global Limited is one of India's leading coffee companies with a diverse portfolio spanning Café Coffee Day (CCD), Coffee Day Xpress (CDX), and Coffee Day Beverages (CDB). We are committed to delivering exceptional customer experiences through operational excellence, service quality, and innovation across our retail cafés, vending solutions, and workplace coffee services.

About the Role

We are looking for an experienced Manager – Service to lead the service operations across Haryana, Rajasthan and Punjab, ensuring seamless after-sales support and high service standards across CCD, CDX, and CDB businesses.

The role requires a strong technical leader with excellent people management skills, customer orientation, and a process-driven approach to drive operational excellence.

Key Responsibilities

• Lead end-to-end service operations for the assigned region.
• Ensure timely closure of breakdown and preventive maintenance calls within defined TAT.
• Drive service quality and machine uptime through effective execution.
• Monitor spare parts utilization and inventory efficiency.
• Build and maintain strong relationships with key corporate customers through regular interactions.
• Lead, mentor, and develop the regional service team.
• Ensure adherence to SOPs, safety standards, and service processes.
• Drive customer satisfaction and continuous process improvements.
• B.E./B.Tech in Mechanical, Electrical or Electronics.
• Diploma + B.Tech candidates are eligible.
• Only Diploma holders will not be considered.
• 8+ years of experience in service operations, technical support, or after-sales service.
• Candidates must currently be on the rolls of their organization.

What We're Looking For

• Strong leadership and team management skills.
• Excellent customer and stakeholder management.
• Process-oriented with strong execution capabilities.
• Commercial acumen and analytical mindset.
• Ability to manage multiple priorities in a fast-paced environment.

Other Details

• Location: Gurgaon
• Reporting To: Regional Head