Assistant Manager- Information Systems

Hyatt Hotels Corporation; India; On-site; INR 7,641,000 - 10,506,000; Full time

Job summary

Hyatt Hotels Corporation is seeking an Information Systems professional at Grand Hyatt Deer Valley in Park City to support IS operations, assist in recruitment, and drive staff development. The role emphasizes data integrity, security, and collaboration with the IS Head to maintain compliant databases and procedures.

Responsibilities include coordinating repairs, backing up data, managing software fault reports, and contributing to emergency procedures to ensure uninterrupted hotel operations.

Qualifications

• Assists in recruitment and selection of IS employees as needed.
• Ensures staff adhere to hotel guidelines and training programs.
• Develops employees' skills through coaching and mentoring.
• Provides feedback to the IS Head for annual Performance Development.
• Plans effective training programs in coordination with Training Manager.
• Encourages creativity and innovation among staff.
• Supports implementation of Hyatt People Philosophy and values.
• Ensures all employees understand and follow hotel, company and local rules on safety.
• Gathers results from Employee Opinion Survey and implements changes.

Responsibilities

• Assists authorised IS users with operation of hotel IS system hardware and software modules.
• Coordinates timely repair and return of faulty systems.
• Establishes procedures to back up data and restore data after failures.
• Coordinates handling of software fault reports or enhancement requests.
• Helps set up emergency procedures to sustain hotel operations during system outages.
• Provides IS system manuals and ensures they are integrated into hotel procedures.
• Maintains security to prevent unauthorised access to IS systems.
• Provides technical assistance during internal and external audits.
• Collaborates with IS Head to keep databases clean for management reporting.

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

Assists to prepare and update the Information Systems Departmental Operations Manual.

Ensures the availability of any stationery or consumables required by any I.S. systems.

Ensures that all licenses are complete and up-to-date.

Keeps software in the Property Management System up to the current release as instructed by the Area IS Manager.

Customer Service

Provides the appropriate level of professional, courteous and caring service to other employees (internal customers) and other visitors to the division.

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst feeding back a prompt follow up.

Maintains positive guest and colleague interactions with good working relationships.

Assists with the preparation of the annual Finance Business Plan ensuring Divisional Objectives fully address business objectives of the hotel and needs of employees if required.

Ensures productivity meets standards given in accordance with Hyatt Design Standards and Criteria and the Hyatt International IS Operations Manual.

Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system.

Operational

• Assists authorised users in relation to operation of the hotel’s I.S. system hardware, various modules and supporting personal computers.
• Coordinates timely repair and returns to service providers any faulty systems or items of equipment.
• Assists to establish and implement procedures to ensure backup of data in any I.S. system.
• Rebuilds data corrupted by either hardware or software faults.
• Coordinates the timely handling of any software fault reports or enhancement requests.
• Assists to set up emergency procedures to continue the operation of the hotel in the event of system failure.
• Provides manuals on the issue of I.S systems and incorporates those manuals into the relevant operating procedures of the hotel.
• Establishes necessary security measures to prevent unauthorised access to the I.S. systems.
• Provides technical assistance to internal and external audit employee.
• Assists the IS Head to work Operational Departments to set up and maintain clean relevant databases for management purposes.

Personnel

Assists in the recruitment and selection of IS employees if necessary. Ensures that hotel guidelines are adhered when recruiting and use a competency-based approach to selecting employees.

Maximises the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring.

Provides feedback to the IS Head for the annual Performance Development of IS Coordinator.

Plans and implements effective training programmes for employees in coordination with the Training Manager and Departmental Trainers.

Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.

Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

Ensures that all employees have a complete understanding of and adhere to employee rules and regulations.

Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.

Assists to feedback the results of the Employee Opinion Survey and to ensure that the relevant changes are implemented.

Other Duties

Ensures high standards of personal presentation and grooming.

Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International.

Responds to changes in the Information Systems function as dictated by the industry, company and hotel.

Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to fire, hygiene, health and safety.

Attends all training and meetings as required.

Carries out any other reasonable duties and responsibilities as assigned.

Grand Hyatt Deer Valley | Park City , UT , US