Assistant Manager - HR Support Services

Fidelity International; Gurugram District; In loco; INR 800.000 - 1.200.000; Tempo pieno

Vantaggi offerti da questo lavoro

Comprehensive benefits

Flexible working

Wellbeing support

Descrizione del lavoro

Fidelity International in Gurgaon seeks an Assistant Manager - HRS to join the Global HR Shared Services. You will support HR processes, data management, onboarding and offboarding, and ensure data accuracy in Workday and ServiceNow SLAs.

You will collaborate with HR partners, Payroll, and IT to maintain compliant records, deliver timely HR services, and contribute to SOPs and continuous improvements. 5+ years in global HR operations preferred.

Competenze

• 5+ years of experience in global HR operations.
• Strong knowledge of HR processes and service standards.
• Ability to manage workloads, prioritize and meet deadlines.

Mansioni

• Execute HR processes, primarily supporting global leavers and related activities.
• Handle New Hires, Employee Data Changes, references, maternity leave and flexible working.
• Provide timely responses via the ServiceNow platform in line with SLAs.
• Ensure Workday data accuracy and quality.
• Maintain confidential employee data and document SOPs.
• Collaborate with HRSS and CPO teams for global process alignment.
• Support payroll data accuracy and communications with Payroll.
• Participate in project/change meetings and update SOPs accordingly.
• Test data updates in Workday and other systems.

Conoscenze

HR operations

Data management

Onboarding & offboarding

Stakeholder management

Attention to detail

Descrizione del lavoro

Assistant Manager - HRS

About the Opportunity

Job Type: Permanent

Application Deadline: 26 October 2026

Job Description Title Assistant Manager - HRS Department HR Support Services

Location Gurgaon

Level Grade 4

We’re proud to have been helping our clients build better financial futures for over 50 years. How have we achieved this? By working together - and supporting each other - all over the world. So, join our team HRS in EPS function and feel like you’re part of something bigger.

About your team

Global HR Shared Services function is a central hub of capabilities to provide HR Support Services, Payroll & Background Vetting services to staff and HR teams across all business areas. The objective of the function is to leverage HR technology infrastructure to deliver efficient HR processes and aim for operational excellence globally. Our team members are based in key hub locations across India, Asia, UK and Europe to provide these services globally within FIL. The HR Support team is responsible for the provision of administration support and process activities relating to the key moments in an employee’s work lifecyle . Working in partnership with the HR community such as HR Business Partners, Talent Acquisition, Reward, Payroll, Background Vetting, HR Legal and HR Information Systems, as well as all business stakeholders for the region.

About you

• Responsible for executing HR processes, primarily supporting Global Leavers, while also managing activities related to New Hires, Employee Data Changes, Reference and Regulated Reference Requests, Maternity and Parental Leave, Flexible Working Arrangements, Reporting, and Sickness/Absence cases.
• Effective and timely response to queries and requests received by the ServiceNow platform in line with SLAs.
• Ensuring the data held on Workday (HR System) meets accuracy and quality standards.
• Effective data recording within employee electronic/physical files to meet data protection rules & guidelines.
• Produce standard operating procedures of the HR processes and ensuring these are reviewed and approved as per HRSS governance.
• Collaborate with other HRSS and CPO team members to ensure global alignment of processes and a consistent approach.
• Work with the Payroll team to ensure essential and accurate information is provided which impact payroll processing and salary payments to the employees as per defined processes.
• Participate in the project and change meetings and ensure impact of the changes on processes is understood. Update the SOPs for the changes in processes or technical system changes.
• Keep updated the standard operation procedure documentation.
• Perform data reconciliation to determine and maintain accuracy in HR core system.
• Assist training other team members on the process, systems and applications as and when required.
• Understand and maintain high degree of confidentiality with respect to employee data.
• Participate in Workday and other system related testing of data updates and accuracy.

Experience Required

• Over 5+ years of experience in global HR operations, including employee lifecycle management, data management, onboarding, and offboarding processes across India, the UK, Europe, and Asia.
• Possesses strong knowledge of HR processes and a proven ability to manage workloads effectively while maintaining high service standards and meeting deadlines.
• Demonstrates excellent prioritization, stakeholder management, and problem-solving skills, with a strong commitment to delivering high-quality employee and customer experiences.

Feel rewarded For starters, we’ll offer you a comprehensive benefits package. We’ll value your wellbeing and support your development. And we’ll be as flexible as we can about where and when you work – finding a balance that works for all of us. It’s all part of our commitment to making you feel motivated by the work you do and happy to be part of our team.

Experience Level Mid Level