Assistant Manager Housekeeping

Waldorf Astoria Kuwait; Kamrup Metropolitan; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Hilton is seeking a Floor Manager/Assistant Floor Manager to uphold exceptional cleanliness and guest service on assigned floors. You will supervise housekeeping staff, inspect rooms, manage inventory, and coordinate with other departments to ensure smooth operations.

This role requires strong leadership, organizational skills, and a dedication to high standards. You will train new staff, handle guest requests, and report key metrics to improve guest satisfaction across the hotel.

Qualifications

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Manage housekeeping staff on assigned floors and oversee their work.
• Inspect rooms and public areas to ensure cleanliness and standards.
• Monitor and maintain housekeeping supplies and equipment.
• Organize work schedules to ensure optimal coverage.
• Provide excellent customer service and address guest requests.
• Mentor and train new housekeeping staff.
• Coordinate with front desk, maintenance and other departments.
• Track and report key performance indicators on operations.

Skills

Leadership

Guest service

Communication

Attention to detail

Team coordination

Problem solving

Job description

Job Description:

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As aFloor Manager / Assistant Floor Manager, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs.Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands,,and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.