Assistant Manager Housekeeping

Hilton; Kamrup Metropolitan; On-site; INR 400,000 - 600,000; Full time

Job summary

Hilton is seeking a Floor Manager / Assistant Floor Manager to oversee housekeeping on assigned floors, ensure cleanliness standards, supervise staff, manage inventory, and coordinate with other departments for seamless operations.

You will lead shift scheduling, train new team members, handle guest requests with exceptional service, and report on key metrics to drive guest satisfaction and operational excellence.

Qualifications

• Proven experience in a Floor Manager or similar role in hospitality.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

Responsibilities

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Skills

Leadership

Communication skills

Attention to detail

Housekeeping procedures

Guest service

Job description

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that's exactly what you’ll do every time you come to work! You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As a

Job Description

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that's exactly what you’ll do every time you come to work! You will ensure the highest standards of cleanliness and guest satisfaction on assigned floors, supervise housekeeping staff, manage inventory, and coordinating with other departments to maintain a seamless operation. As a Floor Manager / Assistant Floor Manager, you’re not just managing housekeeping staff – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Responsibilities

Here’s what you’ll do during a typical day:

• Manage Housekeeping Staff: Lead and oversee the work of housekeeping attendants on assigned floors, ensuring adherence to cleanliness standards.
• Inspect Rooms and Facilities: Conduct regular inspections to ensure all rooms and public areas meet the hotel’s high standards.
• Manage Inventory: Monitor and maintain housekeeping supplies and equipment, ensuring availability and proper usage.
• Schedule Shifts: Organize work schedules for housekeeping staff to ensure optimal coverage and efficiency.
• Handle Guest Requests: Provide excellent customer service to guests, making them feel welcome and addressing their needs.Address special cleaning requests and resolve any housekeeping-related issues promptly.
• Train New Employees: Mentor and train new housekeeping staff to uphold the hotel’s standards of cleanliness and service.
• Coordinate with Other Departments: Work closely with the front desk, maintenance, and other departments to ensure smooth operations.
• Report on Operations: Track and report key performance indicators, such as guest satisfaction and cleanliness ratings.

Qualifications

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In Addition, This Role Requires The Following Minimum Qualifications

• Proven experience as a Floor Manager or similar role in the hospitality industry.
• Strong leadership and organizational skills.
• Excellent understanding of housekeeping procedures and standards.
• Ability to handle guest complaints and resolve issues efficiently.
• Good communication and interpersonal skills.
• Attention to detail and a commitment to maintain high standards.

About Us

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.