Assistant Manager Events

Westin Hotels & Resorts; Chennai District; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Westin Hotels & Resorts in Chennai, Tamil Nadu, is seeking a Restaurant Manager to oversee restaurant operations, drive guest satisfaction, and assist with menu planning and sanitation standards. The role involves supervising daily shifts, training staff, and coordinating with the Chef and Restaurant Manager to maintain service quality during peak hours.

Ideal candidates will have a high school diploma or GED with 4 years in F&B or a 2-year hospitality degree with relevant experience, and

Qualifications

• High school diploma or GED with 4 years in F&B, culinary, or related area; OR an accredited 2-year degree in Food Service/Hospitality with 2 years of related experience.
• Strong leadership, guest service, and supervisory capabilities are required.
• Experience with menu planning, sanitation standards, and training initiatives.

Responsibilities

• Handles employee questions and concerns.
• Monitors performance to meet expectations.
• Provides feedback based on service observations.
• Supervises daily shift operations.
• Oversees restaurant and related areas in the absence of the Director/Manager.
• Participates in department meetings to align goals.
• Ensures supplies, equipment and uniforms are ready.
• Communicates issues to Chef/Restaurant Manager regarding food quality and service.
• Ensures compliance with restaurant policies and procedures.
• Monitors alcohol service per local laws.
• Aims to achieve or exceed budgeted goals.
• Performs duties of restaurant staff when needed.
• Opens and closes restaurant shifts.
• Gathers guest feedback to improve service levels.
• Maintains appropriate staffing to meet guest needs.
• Encourages exceptional customer service.
• Handles guest problems with supervisor as needed.
• Drives service performance improvements.
• Sets a positive example for guest relations.
• Reviews comment cards and guest satisfaction with staff.
• Greets and meets guests.
• Leads ongoing training initiatives.
• Coaches staff on performance.

Skills

Restaurant management

Staff supervision

Customer service

Budgeting & cost control

Menu planning

Education

High school diploma or GED

2-year hospitality-related degree

Job description

Additional Information

Job Number 26120970

Job Category Food and Beverage & Culinary

Location 154 Velachery Main Road, Chennai, Tamil Nadu, India, 600042 VIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Management

Job Summary

Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction. Determines training needed to accomplish goals, then implements plan.

CANDIDATE PROFILE

Education And Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

• Handles employee questions and concerns.
• Monitors employees to ensure performance expectations are met.
• Provides feedback to employees based on observation of service behaviors.
• Assists in supervising daily shift operations.
• Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager.
• Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results.

Conducting Day-to-Day Restaurant Operations

• Ensures all employees have proper supplies, equipment and uniforms.
• Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels.
• Ensures compliance with all restaurant policies, standards and procedures.
• Monitors alcohol beverage service in compliance with local laws.
• Manages to achieve or exceed budgeted goals.
• Performs all duties of restaurant employees and related departments as necessary.
• Opens and closes restaurant shifts.

Providing Exceptional Customer Service

• Interacts with guests to obtain feedback on product quality and service levels.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Encourages employees to provide excellent customer service within guidelines.
• Handles guest problems and complaints, seeking assistance from supervisor as necessary.
• Strives to improve service performance.
• Sets a positive example for guest relations.
• Assists in the review of comment cards and guest satisfaction results with employees.
• Meets and greets guests.

Conducting Human Resource Activities

• Supervises on-going training initiatives.
• Uses all available on the job training tools for employees.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels employees regarding performance on an on-going basis.

Additional Responsibilities

• Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
• Analyzes information and evaluating results to choose the best solution and solve problems.
• Assists servers and hosts on the floor during meal periods and high demand times.
• Recognizes good quality products and presentations.
• Supervises daily shift operations in absence of Restaurant Manager.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand’s unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.