Assistant Manager (Collections) - Thane

TP; Mumbai; On-site; INR 585,000 - 715,000; Full time

Job summary

TP in Thane is hiring for the role of Assistant Manager - Collections. The role involves managing end-to-end collection operations, leading a team of Team Leaders and Collection Executives, and driving daily/weekly/monthly targets.

The position follows a general day shift, six days working with one weekly off and offers a CTC of up to 6.50 LPA with immediate joiners preferred. The selected candidate will ensure compliance with policies and regulatory guidelines and will prepare MIS and

Qualifications

• Experience leading a collections team.
• Strong knowledge of dialer management and collections tools.
• Excellent communication and stakeholder management skills.
• Experience in BPO/call-center operations.

Responsibilities

• Manage end-to-end collection operations.
• Lead a team of Team Leaders and Collection Executives and track KPIs.
• Drive daily/weekly/monthly collection targets.
• Conduct daily performance reviews and dialer management.
• Manage shrinkage and attrition control.
• Prepare and present MIS, dashboards, and DRR.
• Ensure compliance with collection policies, DRA certification, and regulatory guidelines.

Skills

Team management

Dialer management

Communication skills

Stakeholder management

Tools

Dialer software

Collections tools

Job description

We are hiring - Asst. Manager Collections

Location: Thane

Shifts: General Day Shift

Working Days: 6 days working | 1 week-off

CTC: Up to 6.50 LPA

Immediate Joiners Preferred

Key Roles & Responsibilities:

• Manage end-to-end collection operations
• Manage a team of Team Leaders and Collection Executives and track their KPIs
• Drive daily/weekly/monthly collection targets
• Conduct daily performance reviews and dialer management
• Manage shrinkage & attrition control
• Prepare and present MIS, Dashboards, and DRR
• Ensure compliance with collection policies, DRA certification, and regulatory guidelines

Requirements:

• Prior experience as an Asst. manager/ Sr. Team Lead handling a collections team
• Strong knowledge of Dialer management and Collections Tools
• Excellent communication skills, team management and stakeholder management
• Precious experience into BPO Operations/ Call-center environment