Assistant Manager - Claims (Life Insurance)

IndiaFirst Life; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

IndiaFirst Life Insurance Company is seeking a professional to manage end-to-end death claims processing in Mumbai. You will maintain trackers, follow up on open cases, and resolve queries from customers, distributors, banks, and sales teams. The role requires monitoring TATs and ensuring high settlement percentages while adhering to guidelines.

Opportunity to contribute to efficient operations and customer satisfaction within a leading life insurance provider in India.

Responsibilities

• Process end-to-end individual death claims and ensure timely settlement.
• Maintain pending claim trackers, follow-ups, and status updates.
• Resolve customer, distributor, bank branch, and sales queries.
• Monitor claims TATs and productivity metrics.
• Ensure maximum claims settlement within prescribed TAT
• Timely and accurate processing of death claims.
• Up-to-date pending claims tracker with regular follow-ups and status updates.
• Resolution of customer and stakeholder queries within defined timelines.
• Adherence to Claims TAT and productivity targets.
• Achievement of high in-TAT claim settlement percentage.
• Ensure compliance with claims guidelines and operational processes

Job description

Role & responsibilities

• Process end-to-end individual death claims and ensure timely settlement.
• Maintain pending claim trackers, follow-ups, and status updates.
• Resolve customer, distributor, bank branch, and sales queries.
• Monitor claims TATs and productivity metrics.
• Ensure maximum claims settlement within prescribed TAT
• Timely and accurate processing of death claims.
• Up-to-date pending claims tracker with regular follow-ups and status updates.
• Resolution of customer and stakeholder queries within defined timelines.
• Adherence to Claims TAT and productivity targets.
• Achievement of high in-TAT claim settlement percentage.
• Ensure compliance with claims guidelines and operational processes