Assistant Manager - Business Analyst E-Commerce & Q-Commerce Operations

Chai Point; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Chai Point is seeking a hands-on, detail-oriented Business Analyst to run day-to-day operations across our e-commerce marketplace, D2C and quick-commerce channels. You will own the daily order flow and ensure Flipkart, Amazon and JioMart orders are fulfilled on time and accurately, turning channel data into insights to grow the business.

You will work with Finance, Supply Chain, Warehouse/Logistics, MDM and Category teams to own processes, solve operational problems, and drive growth with

Qualifications

• Bachelor’s degree in Business, Operations, Commerce, Engineering or related field.
• 2–4 years in business analysis or e‑commerce operations.
• Advanced Excel/Zoho Sheets: pivot tables, lookups, SUMIFS/COUNTIFS, data validation and dashboards.
• Hands‑on experience with seller portals (Amazon, Flipkart, JioMart) and quick‑commerce portals.
• Working knowledge of an OMS such as Unicommerce; understanding of SKU master data, pricing, inventory, settlements and reconciliation.
• Experience building dashboards in Zoho Analytics, Power BI or Metabase is a plus.

Responsibilities

• Daily Order Processing & Fulfilment: own the daily order flow across all channels; ensure orders are fulfilled on time with correct SKUs and documentation.
• Marketplace & Catalog Operations: keep listings accurate; coordinate SKU creation, catalog updates and price changes.
• Business Analysis & Reporting: build daily/weekly/monthly MIS dashboards; analyze trends, promotions and channel profitability; document BRDs and SOPs.
• Cross-Functional Coordination & Finance Reconciliation: act as operational link between teams; resolve invoice discrepancies and monitor delays; support demand planning and cost improvements.

Skills

2–4 years experience

Advanced Excel/Zoho Sheets

Marketplace experience

Dashboard building

Education

Bachelor’s degree in Business/Operations/Commerce

Tools

Unicommerce

Zoho Analytics

Power BI

Metabase

Shopify

Job description

We are looking for a hands‑on, detail‑oriented Business Analyst to run day‑to‑day operations across our e‑commerce marketplace, D2C and quick‑commerce channels. You will own the daily order flow, making sure every Flipkart, Amazon and JioMart order is fulfilled on time and correctly, and turn channel data into insights that help the business grow.

You will work closely with Finance, Supply Chain, Warehouse/Logistics, Master Data Management (MDM) and Category teams. This role suits someone who enjoys owning processes, solving operational problems and getting things done right.

Key Responsibilities

1. Daily Order Processing & Fulfilment

• Own the daily order processing flow for Flipkart, Amazon and JioMart, plus Shopify and quick‑commerce channels (Blinkit, Zepto, Instamart), from order receipt through dispatch and delivery.
• Ensure all orders and POs are fulfilled on time and correctly: right SKUs, quantities, labels, AWBs and documentation, within dispatch cut‑offs and delivery SLAs.
• Track order status, backlogs, cancellations, returns and SLA breaches, and resolve issues quickly with warehouse and logistics teams.
• Use the Order Management System (e.g., Unicommerce) and seller portals to validate and monitor orders daily.
• Monitor inventory sync across platforms to prevent stockouts, overselling and cancellation penalties.
• Maintain daily dispatch communication with warehouse leads, and follow up on open issues until closed.

2. Marketplace & Catalog Operations

• Keep listings accurate across platforms: SKU details, pricing, pack sizes, barcodes/UPCs, images and attributes.
• Coordinate with MDM and Category teams on new SKU creation, catalog updates, price changes and product mapping.
• Identify and fix inactive listings, barcode mismatches, pricing errors and mapping issues.

3. Business Analysis & Reporting

• Build and maintain daily, weekly and monthly MIS reports and dashboards covering sales, orders, inventory, fulfilment accuracy, cancellations, returns and channel margins, in Excel/Zoho Sheets and BI tools (Zoho Analytics, Power BI or Metabase).
• Analyse sales trends, promotions, discounts and platform campaigns to evaluate channel profitability and business impact.
• Highlight trends, exceptions and operational gaps to leadership, with clear recommendations and growth ideas for each channel.
• Gather business requirements and document them as BRDs, SOPs and process maps.

4. Cross-Functional Coordination & Finance Reconciliation

• Act as the main operational link between E-Commerce, Finance, MDM, Supply Chain, Warehouse/Logistics and Category teams.
• Resolve invoice discrepancies, marketplace deductions, commission disputes, settlements and payment mismatches with platform partners.
• Maintain trackers for open issues, owners and timelines, and elevate critical delays.
• Identify bottlenecks in the order-to-delivery flow and improve turnaround time and cost.
• Support demand planning, stock allocation and capacity planning for promotions, seasonal peaks and new launches.
• Run pricing, pack-size, assortment and competitor checks across our tea, snacks and herbal product lines to guide packaging, bundling and positioning decisions.

Requirements

• Bachelor’s degree in Business, Operations, Commerce, Engineering or a related field.
• [2–4] years in business analysis, e‑commerce, marketplace or quick‑commerce operations, or category operations. FMCG/CPG or D2C experience preferred.
• Advanced Excel/Zoho Sheets: pivot tables, lookups, SUMIFS/COUNTIFS, data validation and dashboards.
• Hands‑on experience with seller portals (Amazon, Flipkart, JioMart) and quick‑commerce portals (Blinkit, Zepto, Instamart).
• Working knowledge of an OMS such as Unicommerce; understanding of SKU master data, pricing, inventory, settlements and reconciliation.
• Experience building dashboards in Zoho Analytics, Power BI or Metabase is a plus.

What You’ll Bring

• Strong ownership: you take responsibility for getting things done on time and correctly.
• Sharp attention to detail and comfort working to daily deadlines.
• Structured problem‑solving and a proactive mindset: you spot issues before they grow.
• Clear communication and stakeholder management with leadership and cross‑functional teams.
• Ability to juggle multiple priorities in a fast‑paced environment.