Assistant Manager - Automation And Innovation - Global Service Centre

DP World; Navi Mumbai; On-site; INR 1,100,000 - 1,700,000; Full time

Job summary

DP World in Navi Mumbai seeks an experienced professional to lead automation and RPA delivery within the Global Service Centre. You will define standards, mentor engineers, and guide complex automations from design through production deployment.

You will oversee multiple automation streams, drive upskilling of internal resources, and collaborate with IT on VM setup, deployment, and governance. A strong background in Power Automate, Python, and API integrations is required.

Qualifications

• 8-12+ years of experience in automation, RPA, software development, or enterprise application automation.
• Strong hands-on experience in at least one major RPA platform or automation tools.
• Strong understanding of workflow design, exception handling, retry logic, logging, and production support.
• Good knowledge of selectors (XPath, CSS) and Windows UI Automation.
• Strong debugging and root-cause analysis skills.
• Experience with Git or version control.
• Ability to mentor junior developers and train non-RPA internal resources into automation developers.
• Good stakeholder communication and documentation skills.

Responsibilities

• Lead the design and development of solutions using approved RPA/automation platforms.
• Define automation development standards including workflow, selectors, logging, testing, and documentation.
• Guide Automation Engineers in workflow design and production readiness.
• Train and mentor internal Senior Automation Specialists in hands-on RPA skills.
• Establish upskilling paths from Power Automate/BI/macros to RPA platforms.
• Review automation designs before UAT and production deployment.
• Support debugging across browser, desktop, Excel, APIs and application workflows.
• Advise on tool choice (RPA platform, Power Automate, macros, Python, API automation).
• Build reusable components, templates, and runbooks.

Skills

RPA/Automation Experience

RPA Platform

Workflow design

Git

Mentoring

Stakeholder comms

Tools

Power Automate

Python

C# / .NET

Node-RED/JavaScript

Power BI

Excel macro/VBA

API integration

Job description

Job Description:

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future. We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades. Whats more, were reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

About DP World Global Service Centre

DP World’s Global Service Centre (GSCs) are key enablers of growth delivering standardization, process excellence and expertise, and automation in areas of Finance, Freight Forwarding, Marine Services, Engineering and Human Resources, helping accelerate DP World’s growth and business transformation. As we experience exponential growth, there has never been a more exciting time to join us. Discover your next role here and change whats possible for everyone! As an equal employer that recognizes and values diversity and an inclusive culture, we empower and up-skill our people with opportunities to perform at their best. Join us and be part of an amazing team that is transforming the future of world trade.

Designation

Assistant Manager - Automation & Innovation - Global Service Centre

Location

Ghansoli, Navi Mumbai

Primary Purpose

To lead the technical design, development standards, mentoring, training, and delivery governance for RPA / automation platforms and related automation solutions. This role is critical because the team will include junior external hires as well as internal resources who need to transition into RPA delivery capability.

Key Role Responsibilities

• Lead the design and development of solutions using approved RPA / automation platforms.
• Define automation development standards, including workflow structure, selectors, exception handling, logging, retry logic, testing, and documentation.
• Guide Automation Engineers in workflow design, debugging, selector creation, and production-readiness.
• Train and mentor internal Senior Automation Specialists to develop hands-on RPA skills.
• Establish a structured upskilling path for internal resources from Power Automate / BI / macro capability into RPA / automation platform workflow development and automation support.
• Review automation designs before UAT and production deployment.
• Support complex debugging across browser automation, desktop automation, Excel, files, APIs, and application workflows.
• Support architecture decisions for RPA / automation platforms, workflow orchestration, Windows runtime machines, Git-based delivery, and unattended execution.
• Work with IT teams on VM setup, robot accounts, browser extensions, permissions, and deployment requirements.
• Provide guidance on when to use RPA / automation platform, Power Automate, macros, Python, API-based automation, or other tools.
• Help build reusable components, templates, runbooks, and automation support practices.
• Ensure internal resources are not only process contributors but are progressively capable of building, testing, and supporting automations.

Skills & Competencies

• 8-12+ years of experience in automation, RPA, software development, or enterprise application automation.
• Strong hands-on experience in at least one major RPA platform such as major RPA / automation platforms, desktop automation tools, or equivalent automation tools.
• Strong understanding of workflow design, exception handling, retry logic, logging, and production support.
• Good knowledge of selectors, including XPath, CSS selectors, and Windows UI Automation.
• Strong debugging and root-cause analysis skills.
• Experience with Git or structured version control.
• Ability to mentor junior developers and train non-RPA internal resources into structured automation developers.
• Good stakeholder communication and documentation skills.

Preferred / Good-to-Have Skills

• Experience with RPA platforms and workflow orchestration tools.
• Python knowledge.
• C# / .NET exposure.
• Node-RED or JavaScript knowledge.
• Power Automate, Power BI, and Excel macro/VBA exposure.
• API integration and JSON handling experience.
• Docker or basic infrastructure understanding.
• Agentic AI or AI-assisted automation awareness.

Success Measures

• Automation Engineers become productive within 2-3 months.
• Internal Senior Automation Specialists develop basic RPA / automation platform capability within 3 months.
• Internal Senior Automation Specialists can support or modify simple automations within 3-6 months.
• Team follows consistent standards for workflow design, selectors, logging, error handling, and documentation.
• Production issues reduce through better design and reusable components.
• Clear development, testing, deployment, and support practices are established.

Requirements