Assistant Manager AML KYC Onboarding

VISTRA; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

A leading client services provider in India is seeking a Client Onboarding Specialist responsible for managing the complete client lifecycle, from onboarding to offboarding. This role requires excellent interpersonal and communication skills, along with experience in client services and knowledge of AML/KYC regulations. Candidates with a Bachelor's degree in Finance or Business Administration and 2-5 years of relevant experience are preferred. Join us to make a significant impact in enhancing client experiences!

Qualifications

• 2 - 5 years of experience in client services, onboarding, and KYC.
• Experience with onboarding corporate clients.
• Familiarity with Corporate structures.

Responsibilities

• Plan and manage the onboarding process.
• Act as the primary onboarding contact for new clients.
• Collaborate with internal teams to achieve onboarding requirements.
• Maintain data to support process effectiveness.
• Leverage technology to improve client lifecycle management.
• Identify and mitigate risks associated with onboarding.
• Support business development efforts.
• Identify opportunities for cross-selling services.

Skills

Excellent interpersonal skills

Ability to assess risks

Basic knowledge of AML/KYC

Excellent communication skills

Client-centric approach

Negotiation skills

Relationship-building skills

Education

Bachelor’s degree in Finance or Business Administration

Advanced degree or certifications (e.g., MBA, CFA)

Job description

The Onboarding & Client Lifecycle team is responsible for managing and co-ordinating the full spectrum of client lifecycle activities, from onboarding and due diligence to ongoing monitoring, regular reviews, and client offboarding. This role ensures a seamless and compliant client experience while working closely with internal stakeholders and clients. The ideal candidate will drive efficiency, risk mitigation, and process enhancements to optimize the client journey.

Key Responsibilities

Client Onboarding and Due Diligence:

• Plan, manage and oversee the end-to-end onboarding process, ensuring timely and efficient client activation.
• Act as the primary Onboarding contact for new clients, working with the commercial and service delivery teams to ensure a seamless transition into Vistra.
• Collaborate with internal teams (commercial, KYC teams, Compliance, Service Delivery) to agree plans and ensure all onboarding requirements are achieved in a timely manner.

Process Governance & Optimization

• Maintain data to support management oversight (local, regional and global) of process effectiveness and enable processing risks to be identified and managed quickly
• Leverage technology, automation, and data analytics to improve client lifecycle management. Look for opportunities to add value and reduce the costs of processing
• Collaborate with global and regional teams to ensure alignment of onboarding processes with organizational goals

Operational Excellence:

• Identify, assess, and mitigate risks associated with the onboarding process for individual clients, and across the process as a whole.
• Partner with compliance teams to manage regulatory changes impacting the onboarding activities.
• Leverage technology and automation tools to improve onboarding workflows and reduce manual effort.

Supporting Business Development and Growth:

• Support business development efforts by providing onboarding expertise in client pitches and proposals.
• Identify opportunities for cross-selling and upselling additional Vistra services during the onboarding process.
• Support with uploading and maintaining opportunities on V Force

Attributes/Technical Skills

• Excellent interpersonal skills to engage with clients and internal teams effectively
• Ability to assess risks, identify inefficiencies, and implement process improvements
• Basic knowledge of AML/KYC regulatory requirements, and industry standards
• Excellent communication, negotiation, and relationship-building skills with a client-centric approach.
• 2 - 5 years of experience in client services, onboarding and KYC, or client lifecycle management
• Familiarity with Corporate structures and experience with onboarding corporate clients within a Corporate Services, Fund Administration or Financial Services Provider

Education and Professional Qualification

• Bachelor’s degree in Finance, Business Administration, or a related field; advanced degree or certifications (e.g., MBA, CFA) preferred.

Join us!

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Make a difference — seize your world of opportunity with Vistra!