Assistant Manager

Hyatt Place Pune Hinjawadi; Maharashtra; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Hyatt Place Pune Hinjawadi is seeking a dedicated Assistant Manager to oversee daily hotel operations on-site in Pune. You will coordinate front desk, housekeeping, and F&B services to ensure smooth guest check-in and check-out while upholding Hyatt's guest-centric standards.

The role supports staff scheduling, training, and performance feedback, collaborates with teams to maintain service excellence, and assists with basic reporting and adherence to safety procedures and brand policies.

Qualifications

• Hospitality operations knowledge across front office, housekeeping, and guest services.
• Strong customer service, problem-solving, and conflict resolution skills.
• Proven leadership and supervision abilities with cross-functional collaboration.
• Experience with hotel management systems and reporting tools.
• Excellent verbal and written communication; organized and time‑manager.
• Bachelor's or diploma in Hospitality Management, Business Administration, or related field preferred.
• Experience in supervisory roles in hotel settings is an advantage.
• Willingness to work flexible hours, weekends and holidays.

Responsibilities

• Oversee front desk activities and coordinate housekeeping and F&B services.
• Support smooth guest check-in/check-out and maintain service standards.
• Assist in staff scheduling, training, and performance feedback.
• Ensure compliance with Hyatt brand standards, safety and policies.
• Prepare basic operational reports and communicate needs to senior management.

Skills

Front office

Guest services

Problem solving

Conflict resolution

Team leadership

Cross-functional collaboration

Communication

Time management

Flexible hours

Education

Bachelor's in Hospitality

Tools

Hotel PMS

MS Office

Reporting tools

Job description

Company Description Hyatt Place Pune Hinjawadi is part of Hyatt, a global hospitality company committed to caring for people so they can be their best. The hotel offers modern, comfortable accommodations and thoughtful services designed for business and leisure travelers alike. Team members are encouraged to create a welcoming environment where guests feel valued, supported, and at ease. The culture emphasizes respect, integrity, and personal growth, providing opportunities for learning, development, and career advancement.

Role Description

The Assistant Manager at Hyatt Place Pune Hinjawadi is a full-time, on-site role based in the Pune Division. This position supports daily hotel operations, including overseeing front desk activities, coordinating housekeeping and food and beverage services, and helping ensure smooth guest check-in and check-out processes. The Assistant Manager monitors service standards, addresses guest concerns, and collaborates with teams to maintain a high level of guest satisfaction. This role assists with staff scheduling, training, and performance feedback, while supporting compliance with brand standards, safety procedures, and operational policies. The Assistant Manager also helps with basic reporting, inventory checks, and communication with senior management on operational needs and improvements.

Qualifications

• Strong skills in hospitality operations, including front office coordination, guest services, and basic housekeeping oversight
• Proficiency in customer service, problem-solving, and conflict resolution to handle guest inquiries and concerns effectively
• Foundational skills in team leadership, staff supervision, and cross-functional collaboration
• Comfort with using hotel management systems, basic computer applications, and standard reporting tools
• Excellent communication skills, both verbal and written, with the ability to interact with guests and team members professionally
• Organizational and time-management abilities to handle multiple operational tasks and priorities
• Bachelor's degree or diploma in Hospitality Management, Business Administration, or a related field is preferred
• Previous experience in hotel or hospitality roles, especially in supervisory or coordinator positions, is an advantage
• Willingness to work flexible hours, including weekends and holidays, based on business needs
• Commitment to Hyatt's values of care, inclusion, and integrity, and to providing a welcoming environment for all guests and colleagues