Assistant General Manager - Cloud IPCPE Lead

Vi (Vodafone Idea); Mohali; On-site; INR 3,000,000 - 5,500,000; Full time

Job summary

Vodafone Idea Limited in Mohali seeks an AGM - Cloud IPCPE Lead to drive end-to-end IPCPE/CLOUD Core operations, ensuring best-in-class network availability and customer experience across Data services.

The role requires 10+ years in IPCPE/CLOUD domains, hands-on leadership of a 3-4 engineer team, and expertise in 5G VoNR, VNF/CNF, and multi-vendor core platforms.

Qualifications

• Minimum Education Qualification: B.E./B.Tech in Electronics & Telecommunications.
• At least 6+ years hands-on IPCPE/CLOUD domain experience; 10+ years total preferred.
• Experience with multi-vendor core platforms and OEM collaborations.

Responsibilities

• Own end-to-end IPCPE/CLOUD Core Availability with 99.999% target.
• Lead incident management, RCA, and escalation to minimize customer impact.
• Drive software upgrades, patching, and lifecycle management of nodes.
• Mentor engineers; govern configurations, changes, and documentation.

Skills

IPCPE/CLOUD Core Architecture

IPCPE/CLOUD/VoNR

Cloud (VNF/CNF)

IP/MPLS

Linux

KPI Analytics

Automation & AI-enabled Operations

Incident & Change Management

Education

B.E./B.Tech - Electronics and Telecommunications

Job description

AGM - Cloud IPCPE Lead Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

We're proud to be an equal opportunity employer. At VIL, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected and empowered to reach their potential and contribute their best. VIL's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion, Boldness, Trust, Speed and Digital. Consequently, our recruiting efforts are directed towards attracting and retaining best and brightest talents. Our endeavour is to be First Choice for prospective employees. VIL ensures equal employment opportunity without discrimination or harassment based on race, colour, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. VIL is an equal opportunity employer committed to diversifying its workforce.

Job Purpose

Lead end-to-end Circle IPCPE/CLOUD Core Operations to ensure best-in-class network availability, service reliability and customer experience across Data services. Own operational excellence for IPCPE/CLOUD Core platforms through proactive monitoring, incident management, KPI governance, lifecycle management, capacity planning, technology upgrades and new node integration while leading a team of engineers. Act as the Circle Subject Matter Expert (SME) for IPCPE/CLOUD technologies, driving automation, continuous improvement and operational excellence through close collaboration with Cluster, SNOC, Planning, Projects, OEMs and cross-functional stakeholders.

Key Responsibilities

• IPCPE/CLOUD Core Availability & Reliability

  • Own end-to-end availability of IPCPE/CLOUD Core platforms (CEE, CBIS, CVIM, Redhat & Cloud IP infra nodes SDN, SDI, Leaf & spine switches along with CS/PS legacy switches and routers) with 99.999% service availability target.
  • Lead critical incident management, restoration, traffic rerouting and emergency response to minimize customer impact.
  • Drive RCA, corrective and preventive actions to eliminate repeat failures.
  • Ensure redundancy, resiliency, backup readiness, preventive maintenance and disaster recovery preparedness.

• Operations & Lifecycle Management

  • Govern configuration changes through structured impact assessment, implementation and post-change validation.
  • Lead software upgrades, patch deployment, feature activation, licensing and capacity expansion.
  • Ensure operational readiness, documentation, HLD/LLD compliance and acceptance of new nodes into operations.

• Customer Experience & KPI Governance

  • Own Circle IPCPE/CLOUD customer experience KPIs including cloud accessibility, retainability and service quality.
  • Drive KPI monitoring, degradation analysis and optimization with CPM, SNOC, CODE and OEMs.
  • Ensure timely resolution of customer, enterprise and VIP complaints through detailed technical analysis.

• Deployment & Technology Transformation

  • Lead field readiness for new node deployment, modernization, cloud transformation and traffic migration.
  • Support VoNR/5G evolution and drive automation, AI-enabled operations and digital transformation.

• Technical Governance & SME Leadership

  • Serve as the Circle IPCPE/CLOUD SME for complex technical issues, architecture reviews and operational decisions.
  • Provide expert guidance during critical outages and mentor engineers on IPCPE/CLOUD technologies and troubleshooting.
  • Standardize operational processes and promote engineering best practices.

• Operational Governance

  • Maintain inventory, backups, RS&R, audit compliance, security, MTX/Data Centre governance.
  • Coordinate with vendors, infrastructure teams and support organizations to ensure operational readiness.

• People Leadership

  • Lead and develop a high-performing team of 3-4 engineers through coaching, mentoring and performance management.
  • Build technical capability, succession pipeline, knowledge sharing culture and high employee engagement.
  • Promote accountability, collaboration, HSW compliance and continuous learning.

Technical/ Functional Competencies

• IPCPE/CLOUD Core Architecture
• IPCPE/CLOUD/VoNR
• Cloud (VNF/CNF)
• IP/MPLS
• Linux
• KPI Analytics
• Automation & AI-enabled Operations
• Incident & Change Management
• 5G SA and VONR understanding is added advantage
• Hands on Operation experience of IPCPE/CLOUD nodes like VNF, CNF, CCPC
• Multi-Vendor Core Platforms exposure like Nokia, CISCO, Ericsson, HP, Dell, IBM etc
• OEM L3/L4 certificates on IPCPE/CLOUD Core

Behavioural & Leadership Competencies

• Strategic Thinking
• Customer Centricity
• Analytical Problem Solving
• Stakeholder Management
• Decision Making
• Technical Mentoring
• Team Leadership
• Execution Excellence
• Ownership & Accountability
• Learning Agility
• Communication & Collaboration

Qualifications & Experience

• Minimum Education Qualification B.E./B.Tech - Electronics and Telecommunications
• Years of working experience Minimum 10 years total, Minimum of 6+ years of dedicated, hands-on experience within the IPCPE/CLOUD domain.
• Working Relationship Internal Stakeholders SNOC / CODE / Security teams COG & Corp Project teams Other Technology vertical in the circle Circle CS, MKT, RA & IT Team
• External Stakeholders OEM vendors — Nokia, Cisco, Precision, Ericsson etc.
• SI partners Vodafone Idea Limited (formerly Idea Cellular Limited) An Aditya Birla Group & Vodafone partnership Experience Level Senior Level