Assistant Front Office Manager

Hyatt Hotels Corporation; Gurgaon; On-site; INR 600,000 - 900,000; Full time

Job summary

Hyatt Hotels Corporation in India seeks an Assistant Front Office Manager to support daily front office operations, including front desk, parking, and communications, while upholding Hyatt brand standards and guest service excellence.

The role requires a university degree in Hospitality or Tourism and at least 2 years’ experience as Duty Manager/Assistant Front Office, with strong problem solving, administrative and interpersonal skills.

Qualifications

• Ideally a university degree or diploma in Hospitality or Tourism management.
• Minimum 2 years work experience as Duty Manager/Assistant Manager - Front Office or Assistant Front Office Manager.
• Good problem solving, administrative and interpersonal skills are a must.

Responsibilities

• Oversee the Front Office operations including Front Desk, Front Service, Communications Centre, Business Centre and Club areas.
• Ensure brand standards and Hyatt's corporate strategies are met while guest and staff satisfaction goals are achieved.
• Support the Front Office Manager and assist with parking, hotel entrance and related guest services.

Skills

Problem solving

Administrative skills

Interpersonal skills

Education

Hospitality or Tourism management degree

Job description

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“I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.” Peggy Focheux Duval: Director of Learning & Development, France

Responsibilities

You will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and brand standards, whilst meeting employee, guest and owner expectations. The Assistant Front Office Manager is responsible to assist the Front Office Manager in delivering the brand promise by managing the Front Office operations for the hotel, including, but not limited to, the Front Desk, Front Service (including parking and the hotel entrance), Communications Centre, Business Centre and Regency or Grand Club.

Qualifications

Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience as Duty Manager/Assistant Manager - Front Office or Assistant Front Office Manager. Good problem solving, administrative and interpersonal skills are a must.