Assistant Front Desk Manager

Hilton; Bengaluru; On-site; INR 600,000 - 1,100,000; Full time

Job summary

Hilton Bengaluru is seeking a Front Office / Guest Service - Manager / Assistant Manager to oversee daily front office operations, guest services, check-in/check-out, and resolve guest concerns while delivering outstanding service.

You will lead front desk agents and guest service representatives, train the team, drive guest satisfaction, and support revenue initiatives. Proficiency in PMS and English required; nights, weekends, and holidays may be required.

Qualifications

• Proven experience in front office or guest service management in hospitality.
• Strong leadership and team motivation skills.
• Excellent communication with guest-centric approach.
• Proficient in PMS and front office operations; English fluency; other languages a plus.

Responsibilities

• Lead daily front office operations, including guest service, registration, room inventory, and adherence to policies and standards.
• Monitor guest satisfaction, address service issues, and guide improvements across the team.
• Support revenue initiatives with up-selling to drive room occupancy and revenue growth.
• Provide regular updates and training to ensure the team is well-informed of hotel offerings and local attractions.
• Delight guests by welcoming them, responding to inquiries, and resolving concerns promptly.
• Oversee VIP guest experience and ensure a seamless check-in/check-out process.
• Inspire and develop the team through coaching and performance feedback.

Skills

Front office management

Guest service

Leadership

Team management

Communication

Problem solving

PMS proficiency

English proficiency

Flexibility

Customer focus

Tools

PMS software

Front office systems

Job description

Job Identification: 222379

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the daily operations of the front office and guest services teams, ensuring that all guests receive outstanding service. You will manage check-in and check-out processes, resolve guest concerns, and lead a team of front desk agents and guest service representatives to meet the hotel’s service standards. As a Front Office / Guest Service - Manager / Assistant Manager, you’re not just overseeing daily front office operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Here’s what you’ll do during a typical day:

• Lead daily front office operations: Overseeing Front Office activities, including guest service, registration, room inventory, and adherence to policies and standards

• Monitor and elevate service: Assist in tracking guest satisfaction, addressing service issues, and guiding the team to implement improvements that enhance the guest experience

• Support revenue initiatives: Assist in promoting hotel services and executing up-selling tactics to drive room occupancy and revenue growth

• Facilitate team knowledge: Provide regular updates and training to ensure the team is well-informed of hotel offerings, services, and local attractions

• Delight our guests: Welcome guests, respond to inquiries, and resolve concerns promptly to uphold service standards

• Oversee VIP guest experience: Review VIP reservations and ensure an elevated and seamless check-in and check-out experience

• Inspire and develop the team: Supervise and support front office team members, monitor performance, provide coaching, and foster a positive and productive work environment

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Proven experience in a front office or guest service management role within the hospitality industry.

• Strong leadership and team management skills, with the ability to inspire and motivate staff.

• Excellent communication and interpersonal skills, with a guest-centric approach.

• Strong problem-solving abilities and attention to detail, with the ability to handle high-pressure situations.

• Proficiency in hotel property management systems (PMS) and front office operations.

• Proficiency in English; additional languages are a plus.

• Ability to work flexible hours, including nights, weekends, and holidays.

Join an Award-Winning Workplace Culture

At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why we’re more than a great place to stay—we’re a great place to work.