Assistant Customer Relationship Manager

Ujjivan Small Finance Bank Ltd.; Falna; On-site; INR 300,000 - 420,000; Full time

Job summary

Ujjivan Small Finance Bank Ltd. in Rajasthan invites applications for an Assistant Customer Relationship Manager at a branch.

The role supports acquisition of customers for group loans and helps convert existing borrowing customers for liabilities, while deepening relationships and cross-selling products. Reporting to the Branch Manager, you will help set weekly targets, ensure KYC-compliant documentation, and assist in maintaining branch liabilities targets.

Qualifications

• 2+ years in retail banking or customer relationship roles.
• Knowledge of KYC norms and branch processes.
• Strong communication and sales orientation.

Responsibilities

• Assist in acquisition of Group Loan customers and cross-sell liabilities.
• Support conversion of borrowing customers from unsecured to secured loans where applicable.
• Help set weekly/monthly targets and review progress with the team.
• Maintain branch documents and ensure adherence to audit/compliance standards.
• Assist in maintaining branch liabilities targets and overall business.

Skills

Customer relationship

Sales

Team coordination

Job description

Job Summary

Job Title: Assistant Customer Relationship Manager

Grade: DM-II

Department: Rural Banking

Location: Branch Name

Type of Position: Full-time

Reports To: Branch Manager

Reporting Into: NA

Role Purpose / Objective

• Actively support acquisition of customers for Group Loans
• Support conversion of existing borrowing customers for liabilities.
• To facilitate undertaking of initiatives to retain and deepen relationship with existing customer for unsecured loans and for liabilities
• Responsible to maintain process quality ensures adherence to audit and compliance standards
• Responsible to maintain Branch Documents
• Responsible for Cross Selling
• Responsible for overall business in absence of BM/CRM
• To handle Cashier and BOOs responsibility in their absence
• Adherence to defined set of processes and circulars
• Timely disbursement of sanctioned loans

Size of the Role

• Portfolio Managed- approx. 10 Cr

• Volume of recruitment- 5-15 Staff - changes as per branch CRO budget
• No. of products served- Group Loan, Individual Loan, CASA, TD and TPP products
• Credit files for query resolution- approx. PHONE_NUMBER files per month

Key Duties and Responsibilities of the Role Business/ Financials

• Responsible to support the sales plans for the branch for MB unsecured and secured loans
• To assist setting weekly/monthly targets for the team, reviews the set targets on a regular basis
• Responsible to support acquisition of new GL customers; conversion of customers from unsecured to secured loans (Where Applicable)
• Guide the CROs to enable conversion of existing borrowing customers for liabilities
• Support the marketing initiatives designed by products marketing department
• Assess the market potential and give feedback on product modification and new product development to the regional product teams
• Share insights on competitor products to the regional product/marketing teams.
• Responsible for the overall Branch Liabilities Target and cross selling targets

Customer

• Ensure customers and CROs are educated about the unsecured loans and liabilities products offered by Ujjivan.
• Resolve customer queries/grievances (pertaining to GL, unsecured IL, liabilities) escalated from the CROs within specified time frame

Internal Process

• Oversee and facilitate collection of documents for account opening in strict adherence to KYC norms