Assistant Catering Sales Manager

The Indian Hotels Company Limited; New Delhi; On-site; INR 700,000 - 1,100,000; Full time

Job summary

The Claridges New Delhi, part of Indian Hotels Company Limited (IHCL), seeks a sales professional to manage incoming leads for guest rooms and catering functions, develop lead sources, and exceed personal sales goals through account development and site inspections.

Role involves coordinating with operations teams to ensure flawless event execution, maintaining client relationships, and ensuring compliance across all activities for IHCL's premier property in New Delhi.

Qualifications

• A hospitality management degree or equivalent
• 3-5 years in hospitality industry
• English language proficiency

Responsibilities

• Identify and pursue new business opportunities through research, networking, cold calling, and referrals.
• Build a strong pipeline of potential clients and actively follow up to convert leads into sales.
• Oversee catering services coordination for confirmed events and ensure alignment with client expectations.
• Monitor events and resolve issues to maintain high-quality service.
• Collaborate with kitchen, logistics and service staff for seamless event execution.
• Ensure compliance with statutory requirements and internal procedures.

Education

Hospitality management degree or equivalent

Job description

Business Unit: The Claridges New Delhi

Department: Commercial

About IHCL

Indian Hotels Company Limited (IHCL) is a part of the Tata Group and is one of South Asia's largest and most iconic hospitality companies. With a legacy of over 120 years, we are dedicated to delivering exceptional experiences to our guests through our diverse portfolio of hotels, resorts, and palaces.

Careers at IHCL

At IHCL, we believe our employees are our greatest asset. We are committed to fostering a dynamic work environment that encourages innovation, collaboration, and personal growth. Join us in creating memorable experiences and shaping the future of hospitality. Explore exciting career opportunities with us and be a part of a vibrant team that values passion, excellence, and diversity.

Job Objective

• Manage all incoming leads for the booking of guest rooms and/or meeting/catering functions.
• Develop lead sources through prospecting, referrals, trace files, and cold calls.
• Exceed personal sales goals—monthly, quarterly, and annually—through account development and maintenance.
• Conduct site inspections with prospective and existing clients.
• Develop and implement new sales strategies, tactics, and action plans for the account base.

Essential Job Tasks

• Identify and pursue new business opportunities through research, networking, cold calling, and referrals.
• Build a strong pipeline of potential clients and actively follow up to convert leads into confirmed sales.
• Oversee the coordination of catering services for confirmed events, ensuring all details align with client expectations.
• Monitor events as needed, ensuring high-quality service and resolving any issues that arise during execution.
• Collaborate with operational departments (kitchen, logistics, and service staff) to ensure smooth event execution and client satisfaction.
• Ensure adherence to all compliances at all times, including but not limited to statutory requirements, licensing, and procedural formalities.

Areas of Responsibility

• Menu Planning and Development: Plan and develop innovative, cost-effective, and appealing menus that meet clients' unique needs and preferences, dietary restrictions, and cultural requirements.
• Relationship Building and Management: Foster strong relationships with suppliers, customers, and internal stakeholders to drive business growth, improve customer satisfaction, and ensure seamless event execution.
• Customer Engagement and Contract Management: Meet with customers to discuss contract requirements, negotiate terms, and ensure mutual understanding of event expectations and deliverables, providing personalized solutions and tailored services.
• Contract Administration: Administer contracts, ensuring compliance with terms, conditions, and regulatory requirements, while maintaining accurate records and documentation.
• Communication and Coordination: Communicate and coordinate with internal stakeholders, including culinary, operations, and sales teams, to ensure seamless event execution and exceptional customer satisfaction, providing timely updates and progress reports.
• Budgeting: Ensure individual budgets, as well as hotel-level budgets, are formulated, achieved, and exceeded.

Required Qualifications

A degree in hospitality management or any equivalent degree course

Work Experience

3-5 years of experience in hospitality industry.

Languages Needed in Position

English

Behavioural Competencies

Process Excellence Result Orientation Collaborative Engagement Change Championship Growth Mindset Guest Centricity Personal Effectiveness

Equal Opportunities Employment at IHCL

At IHCL, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are proud to be an equal opportunity employer and do not discriminate based on race, color, religion, gender, sexual orientation, age, national origin, disability, or any other status protected by applicable law. We encourage all qualified individuals to apply and join our team, where every voice is valued and respected.