Assistant Branch Manager-Inbound_Branch Banking-Service_Thrissur

Kotak Mahindra Bank; Chalakudy; Sur place; INR 500 000 - 700 000; Plein temps

Résumé du poste

Kotak Mahindra Bank in Kerala invites an proactive Assistant Branch Manager-Inbound to oversee daily branch operations, ensure regulatory compliance, and deliver excellent customer experiences. The role emphasizes strong leadership, operational efficiency, and accurate handling of transactions.

Responsibilities include supervising customer service processes, managing the lobby, and ensuring AML/KYC compliance for account opening forms, while maintaining adherence to bank policies and audit

Qualifications

• Strong leadership skills and ability to manage branch operations.
• Thorough understanding of banking operations and regulatory requirements.
• Experience with AML/KYC processes and regulatory compliance.

Responsabilités

• Oversee day-to-day branch operations, ensuring smooth functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to improve service delivery.
• Handle cash operations, including FX and traveler's cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times.
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Description du poste

Job Description:

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

Responsibilities

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.