Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Moga District; On-site; INR 550,000 - 750,000; Full time

Job summary

Kotak Mahindra Bank Ltd is seeking a proactive Assistant Branch Manager-Inbound to oversee daily branch operations and ensure compliance with regulatory and audit standards. You will lead customer service processes and drive operational efficiency.

The role requires strong leadership, deep knowledge of banking operations, and a proven track record in delivering exceptional customer experiences at the branch level.

Qualifications

• Proactive and detail-oriented candidate for Assistant Branch Manager-Inbound.
• Oversee daily branch operations and ensure regulatory and audit compliance.
• Lead customer service processes and maintain operational efficiency.
• Strong leadership, deep banking operations knowledge, commitment to customer experience.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests done by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.