Assistant Branch Manager-Inbound-Branch Banking-Service

Kotak Mahindra Bank Ltd; Kolhapur District; On-site; INR 400,000 - 700,000; Full time

Job summary

Kotak Mahindra Bank Ltd in India seeks an Assistant Branch Manager-Inbound to oversee daily branch operations, ensure compliance with policies and regulatory requirements, and lead customer service processes to deliver exceptional experiences.

The role focuses on managing cash operations, AML/KYC compliance, overseeing lobby, and resolving customer issues promptly, while guiding a team to maintain high service standards.

Qualifications

• Experience in banking operations and branch activities.
• Proven leadership and team-management abilities.
• Understanding of AML/KYC, audit standards and regulatory requirements.

Responsibilities

• Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
• Ensure adherence to bank policies, audit standards, and regulatory requirements.
• Authorize and verify system inputs for customer transactions and service requests by subordinates.
• Manage branch lobby and customer queues to enhance service delivery.
• Handle cash operations, including FX and traveler’s cheques within prescribed limits.
• Address and resolve customer complaints within defined turnaround times (TAT).
• Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.

Skills

Banking operations

Leadership

Regulatory compliance

Customer service

Job description

We are looking for a proactive and detail-oriented Assistant Branch Manager-Inbound to oversee the daily operations of our branch. This role involves ensuring compliance with regulatory and audit requirements, managing customer service processes, and maintaining operational efficiency. The ideal candidate will have strong leadership skills, a thorough understanding of banking operations, and a commitment to delivering exceptional customer experiences.

1. Oversee day-to-day branch operations, ensuring smooth and efficient functioning.
2. Ensure strict adherence to bank policies, audit standards, and regulatory requirements.
3. Authorize and verify system inputs for customer transactions and service requests done by subordinates.
4. Manage branch lobby and customer queues to enhance service delivery.
5. Handle cash operations, including foreign exchange (FX) and traveler’s cheques (TCs), within prescribed limits.
6. Address and resolve customer complaints within defined turnaround times (TAT).
7. Ensure AML and KYC compliance for all account opening forms submitted to CPC/RPC.