Asset CMDB Management

Nuestra Cynosure Software Solutions; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Nuestra Cynosure Software Solutions is seeking an experienced Asset Management and CMDB professional in Bengaluru to lead IT asset lifecycle, CMDB governance, and data accuracy across on‑prem, cloud, and hybrid environments.

You will drive discovery, service mapping, and integration initiatives, collaborating with procurement, security, and operations to optimize costs and enable informed decision-making.

Qualifications

• Experience in IT asset management and CMDB practices.
• Strong knowledge of ITIL frameworks and governance.
• Experience with data reconciliation and reporting.

Responsibilities

• Define and implement IT Asset Management policies, processes, and governance.
• Own and manage CMDB strategy, governance, and data integrity.
• Ensure asset and CMDB data accuracy via audits and KPIs.
• Lead governance reviews and process maturity assessments.
• Coordinate with stakeholders and vendors to drive improvements.

Skills

Analytical skills

Communication

Leadership

Stakeholder management

Project management

Problem solving

Decision making

Team leadership

Tools

ServiceNow ITAM & CMDB

ServiceNow Discovery

Service Mapping

Asset Lifecycle Management

Data governance & reconciliation

APIs & automation

Job description

Job Description Asset & CMDB Management

Key Responsibilities

IT Asset Management

• Define and implement IT Asset Management policies, processes, and governance

frameworks.

• Manage the complete lifecycle of hardware, software, cloud, and digital assets.
• Maintain accurate asset inventories across on-premises, cloud, and hybrid environments.
• Track asset procurement, deployment, utilization, refresh, and retirement.
• Ensure software license compliance and optimize software usage and costs.
• Conduct periodic asset audits and reconciliations.
• Collaborate with Procurement, Finance, Security, and Operations teams.
• Drive asset cost optimization initiatives and identify savings opportunities.
• Prepare asset-related reports, compliance metrics, and executive dashboards.

CMDB & Configuration Management

• Own and manage the Configuration Management process and CMDB strategy.
• Establish and maintain CMDB governance, standards, and policies.
• Ensure accuracy, completeness, and integrity of Configuration Items (CIs).
• Maintain CI relationships and service mappings.
• Implement and manage Discovery and Service Mapping solutions.
• Monitor CMDB health and data quality through KPIs and compliance reports.
• Conduct regular CMDB audits, certifications, and reconciliation activities.
• Support impact analysis for Change, Incident, Problem, and Risk Management processes.
• Lead CMDB enhancements and automation initiatives.

Process Governance & Compliance

• Ensure alignment with ITIL best practices.
• Define data ownership and accountability across technology domains.
• Support regulatory, security, and internal audit requirements.
• Establish controls to maintain asset and configuration data accuracy.
• Conduct governance reviews and process maturity assessments.

Leadership & Stakeholder Management

• Lead and mentor Asset Management and CMDB teams.
• Manage relationships with business stakeholders and technology owners.
• Drive continuous service improvement initiatives.
• Present operational metrics and strategic recommendations to leadership.
• Coordinate with vendors and managed service providers.

Required Skills

Technical Skills

• Strong expertise in IT Asset Management (ITAM) and Configuration Management.
• Hands-on experience with:
• ServiceNow ITAM & CMDB
• ServiceNow Discovery
• Service Mapping
• Asset Lifecycle Management
• Knowledge of:
• Azure, AWS, and Hybrid Cloud environments
• Servers, Networks, Storage, Databases, and Applications
• Software Asset Management (SAM)
• Discovery and inventory tools
• Data governance and reconciliation methodologies
• Experience with integrations, APIs, and automation workflows.

Functional Skills

• Strong understanding of ITIL processes.
• Excellent stakeholder management skills.
• Strong analytical and reporting capabilities.
• Project and program management experience.Problem-solving and decision-making skills.
• Excellent communication and leadership abilities.

Preferred Certifications

• ITIL Foundation / ITIL 4 Managing Professional
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist ITAM
• ServiceNow Certified Implementation Specialist – CMDB
• Certified Software Asset Manager (CSAM)ISO 19770 Asset Management Certification (preferred)
• PMP / PRINCE2 (preferred)