Area Service Engineer

Radiometer; India; Remote; INR 900,000 - 1,400,000; Full time

Job summary

Beckman Coulter Diagnostics, a Danaher company, is seeking an Area Service Engineer to deliver technical field service and customer support in Hyderabad. You will install, service and train users on diagnostic instruments, while planning preventive maintenance and managing spare parts for assigned accounts.

The role requires 5–8 years in technical services within the IVD industry, with strong troubleshooting skills and CRM experience.

Qualifications

• Engineering degree required with B.E./B.Tech.
• 5–8 years of relevant technical service experience in IVD or diagnostic field.
• Strong troubleshooting and customer interaction skills.
• Experience with CRM software for call handling and issue closure.

Responsibilities

• Install, service and maintain Beckman Coulter instruments; provide operation training.
• Plan and perform preventive maintenance; manage spare parts stock for assigned accounts.
• Escalate complex issues and coordinate with cross-functional teams to ensure timely resolutions.

Skills

IVD product line knowledge

Technical troubleshooting

Customer service (technical)

Education

B.E./B.Tech. Engineering

Tools

CRM software

Job description

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology? At Beckman Coulter Diagnostics, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.

Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Area Service Engineer for Beckman Coulter Diagnostics is responsible for delivering customer support in terms of technical service at Hyderabad, Telangana APT. This position is part of the Service department located at Hyderabad and will be indicated as a fully Remote position providing service support to our esteemed clients aligned with our vision of delivering healthcare to patients across the globe. You will be a part of the Service Team and report to the State Service Manager –APT region responsible for client support across the state. If you thrive in a fast-paced, competitive, collaborative, and high-performing role and want to work to build a world-class Service organization—read on.

Responsibilities

1. 1. Install, maintaining the instruments and Providing Basic Operation Training during Installation to Provide effective product and customer support.
2. 2. Ensures Preventive Maintenance planning (PM), MOD are performed in timely manner
3. 3. Seeks timely support for difficult product issues avoiding unnecessary down time, Maintain recommended Spare Parts for all product Range and Maintain excellent customer relationship, specifically with his/her directly assigned accounts by adhering to field service policies procedures and standards.

The essential requirements of the job include:

• Must be an Engineering Graduate with B.E./B.Tech. Degree
• Should have a minimum working experience of 5 to 8 years in the relevant field with exposure in customer services (Technical) in the IVD industry.
• Should have advance Technical Competency in one of the Product lines in IVD product.
• Should have adequate skills to consultatively help & support technical troubleshooting along with other functions.
• And able to drive corrective and preventive actions to improve service delivery based on customer feedback.
• It would be a plus if you also possess previous experience in: Technical field services of IVD products (hardware & SW) with advance Technical Skills in one product line in IVD
• Generating Service Revenue Usage of Customer Relationship Management (CRM) SW based for Call Handling & Closure in System

Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com. Danaher is a leading global life sciences, biotechnology, and diagnostics innovator, helping to solve many of the world’s most important health challenges, ultimately improving quality of life for billions of people today, while setting the foundation for a healthier, more sustainable tomorrow. The Danaher ecosystem is made up of more than 15 businesses united by a shared commitment to innovate for tangible impact. Please read our Applicant Data Privacy Notice carefully here.