Area Operations Manager

Lenskart Solutions Limited; Nashik District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Lenskart Solutions Limited is looking for an Operations Manager to lead the operations team effectively. The role involves setting vision, ensuring an outstanding customer experience, and managing operational resources for successful project completion.

The ideal candidate has supervisory skills, excellent customer service abilities, and a structured problem-solving mindset. Positions are located in major cities such as Mumbai, Gurgaon, Bangalore, Hyderabad, and Pune.

Qualifications

• Must possess knowledge of supervisory techniques to manage and motivate employees.
• Excellent customer service skills with a consistent, high level of service.
• Demonstrated structured problem-solving skills and a detail-oriented approach.
• Prior experience in process design and operations implementation is preferred.

Responsibilities

• Set vision, direction, and culture for the operations team.
• Ensure delivery of outstanding customer experience.
• Evaluate and manage resources and processes for project completion.
• Act as liaison between strategy and implementation teams.
• Focus on Safety, Quality, Customer Service, and Profitability.
• Manage multiple accounts effectively and prioritize tasks.
• Perform ad-hoc analysis and generate business reports.
• Provide coaching and feedback to enhance customer satisfaction.
• Monitor service levels and schedule adherence.
• Collect feedback and improve processes.

Skills

Supervisory techniques

Customer service skills

Structured problem-solving skills

Detail-oriented approach

Customer-first attitude

Job description

The Operations Manager role is a middle-management position within the operations team.

Responsibilities

• Set vision, direction, and culture for the operations team to manage individual and team performance goals effectively.
• Work to ensure the delivery of an outstanding customer experience, addressing escalated concerns when necessary.
• Evaluate and manage resources and processes to ensure successful project completion.
• Act as a liaison between strategy teams and the implementation team.
• Ensure individual branches focus on Safety, Quality, Customer Service, and Profitability.
• Must have the ability to multitask, manage multiple accounts, and establish priorities effectively.
• Perform ad-hoc analysis and generate reports based on business needs.
• Provide individual coaching and feedback sessions, including weekly one-on-ones to enhance customer satisfaction.
• Monitor real-time service levels and schedule adherence.
• Collect feedback proactively and be responsible for tweaking processes to make them more robust.

Qualifications

• Possess knowledge of supervisory techniques to effectively manage, motivate, and train employees.
• Possess excellent customer service skills and maintain a consistent, high level of service.
• Demonstrate structured problem-solving skills, detail-oriented approach, and a customer-first attitude.
• Prior experience in process design and operations implementation (preferably in logistics/Supply Chain Management).

Location: Operations Interns - Mumbai, Gurgaon, Bangalore, Hyderabad, Pune | Engineering Interns - Bangalore.