Area Collection Manager - Recovery - NPA

SkillLabs; Ernakulam; On-site; INR 600,000 - 900,000; Full time

Job summary

SkillLabs in India seeks a Field Recovery Manager to build a network of repossession and settlement agencies and drive day-to-day recovery targets. You will lead local events and monitor performance, intervening to improve underperformers while ensuring compliant operations.

Strong vendor management, negotiation, and reporting skills are essential, with familiarity of regulatory guidelines and extensive field experience in collections activities.

Qualifications

• Knowledge of repossession and settlement processes
• Experience with collections systems
• Understanding geography and potential market recovery agencies
• Regulatory compliance adherence

Responsibilities

• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events to handle repossession targets on a day-to-day basis
• Set DRR for team and track performance; intervene to improve low performance
• Ensure recovery work complies with policies and legal requirements; train team
• Keep accurate records of visits and recovery updates; share daily reports with manager
• Identify accounts needing legal action or repossession and oversee process with approvals

Skills

Geography knowledge

Repossession knowledge

Collections handling

Regulatory compliance

Vendor management

MS Excel

Tools

MS Excel

Reporting tools

Job description

• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account. BACL-General - This document belongs to BACL
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Responsibilities

• Create network of repossession and settlement agencies to cover the portfolio
• Conduct local events on a frequent basis to handle the repossession and settlement target on a day-to-day basis
• Set DRR for team and track team performance
• Where team performance is low suitable intervention for improvement
• Design local compensation structure for agencies to improve collections
• Execute field recovery actions including skip tracing, settlements and closure of loan account. BACL-General - This document belongs to BACL
• Handle situation when conflict with customer, police interventions happens with the support of the regional manager and legal team support
• Set daily and fortnightly recovery/ vehicle repossession targets for the collection agencies, monitor progress, and ensure timely follow-ups.
• Identify accounts that need legal action or repossession, get necessary approvals, and oversee the entire process including customer communication.
• Ensure all recovery work follows company policies and legal requirements, train the team on correct practices, and report any issues or complaints immediately.
• Keep accurate records of visits, calls, and recovery updates in the system, and share daily reports with the manager.
• Along with recovery prioritize penal charge collections to support collection cost.
• Spot relevant agencies from the market for enrolment and share with supervisors for empanelment.

Key Skills Required

Technical Skills

• Understanding the Geography, potential list of recovery agencies in the market
• Repossession and settlement process knowledge
• Collections system handling
• Regulatory and compliance adherence
• MS Excel and reporting tools
• Third-party vendor management

Soft Skills

• People management skill
• Negotiation skills
• Conflict resolution
• Customer empathy and tactful communication
• Problem-solving
• Pressure-handling