AR Calling-Team Leader&Assistant Manager-Immediate Openings

Sagility India; Indore District; On-site; INR 450,000 - 650,000; Full time

Job summary

Sagility India seeks a capable team lead for its Voice/Healthcare process at Indore. The role focuses on managing US Healthcare voice operations, ensuring SLA adherence and quality, while driving team performance.

The candidate should possess strong analytical and communication skills, willingness to work from the office, and flexibility for night shifts to support global clients.

Qualifications

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• Minimum 4 years of experience in Voice
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts
• Two way cab.
• Experience in healthcare revenue cycle management
• Experience in Healthcare-Voice process

Responsibilities

• Adhering to the SLA, and understanding Quality & Auditing parameters
• Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals.
• Addressing the technical queries raised by the team
• Identifying, recommending and implementing ways to increase the productivity and the quality of the team
• Identify key people and build good leaders and motivating team members
• Interacting with management, and put forth queries/concerns of the team
• Managing voice / semi voice process within US Healthcare (2-3 years)
• Accountable for the production and quality targets of the team
• Understanding and adhering to quality standards. Ensuring achievement of production and quality targets.
• Coordinating with the client on process related issues and updates
• Updating management on team performance
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

Skills

US health care (HIPAA/State Guidelines

Process SLA

Awareness of ISO

ISMS

Minimum 4 years of experience in Voice

Strong analytical and problem-solving

Excellent communication and reporting

Ability to work from office (WFO) and夜

Two way cab

Experience in healthcare revenue cycle

Experience in Healthcare-Voice process

Education

Graduate in any discipline

Tools

MS Office

Job description

Job Description:

a. Customer related :

• Adhering to the SLA, and understanding Quality & Auditing parameters
• Anticipates areas where support or influence will be required and discusses situation/concerns with appropriate individuals.

b. People related:

• Addressing the technical queries raised by the team
• Identifying, recommending and implementing ways to increase the productivity and the quality of the team
• Identify key people and build good leaders and motivating team members
• Interacting with management, and put forth queries/concerns of the team

c. Process related :

• 2-3 years experience in managing voice / semi voice process within US Healthcare
• Accountable for the production and quality targets of the team
• Understanding and adhering to quality standards. Ensuring achievement of production and quality targets.
• Coordinating with the client on process related issues and updates
• Updating management on team performance
• Assisting manager in quality management, training, crisis management and administrative crisis.
• Conducting team reviews, submitting progress reports of the team to the manager and conducting appraisals
• Recommending benefits, bonus, incentives and promotions for the team to the Manager/ Sr. Manager
• Understands, knows, and interprets different complex scenarios and is able to resolve all assigned tasks.

Required Skills & Qualifications:

• US health care (HIPAA/State Guidelines)
• Process SLA
• Awareness of ISO
• ISMS
• MS office
• Graduate in any discipline
• Minimum 4 years of experience in Voice
• Strong analytical and problem-solving skills
• Excellent communication and reporting skills
• Ability to work from office (WFO) and be flexible with night shifts
• Two way cab.
• Experience in healthcare revenue cycle management
• Experience in Healthcare-Voice process