AR Caller

ASP-RCM Solutions; Chennai District; On-site; INR 312,000 - 469,000; Full time

Job summary

ASP-RCM Solutions in Chennai, India is seeking a focused AR Caller to manage aging worklists and engage US payers to obtain timely payments. You will document thoroughly, apply denial knowledge, and drive resolution with productive calls to payer representatives.

Ideal candidates have 1+ year of US healthcare AR experience, strong English communication, and readiness to work night shifts on-site in Chennai, aligned to US business hours.

Qualifications

• Mandatory: command of RCM metrics including net collection rate, days in AR and denial rate.
• Experience: 1+ year of US healthcare AR calling or payer follow-up.
• Fluent spoken English and ability to communicate with US payer reps.
• Knowledge of EOBs, ERAs, CARC and RARC denial codes; understand differences between rejection and denial.
• Willing to work the night shift on-site in Chennai, aligned to US business hours.
• Disciplined documentation as the note is the work product.

Responsibilities

• Own aging worklist and drive resolution on unpaid claims.
• Make payer calls to obtain answers and drive next steps.
• Maintain clean, usable documentation and notes.
• Provide trend feedback and performance metrics.
• Generate your own performance numbers and contribute to team goals.

Skills

RCM metrics

US AR calling

Payer follow-up

English communication

Documentation discipline

Night shift

EOBs/ERAs knowledge

CARC/RARC denial codes

Across US payers

Job description

This is the seat where aging turns into cash. You own a worklist of open claims across US payers, call to establish exactly why each one has not paid, and drive it to resolution. The best callers here do not read scripts. They know the payer, they know the denial reason behind the denial reason, and they know which of the five possible next steps actually works. Everything you learn goes back into the notes so the next person is faster than you were.

What you will own: Your aging worklist; Payer calls that produce answers; Clean, usable documentation; Resolution, not just contact; Trend feedback; Your own numbers

What we look for: MANDATORY: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect; One or more years of US healthcare AR calling or payer follow-up experience; Clear, confident spoken English, able to hold a productive call with a US payer representative; Working knowledge of EOBs, ERAs, CARC and RARC denial codes, and the difference between a rejection and a denial; Willing to work the night shift on-site in Chennai, aligned to US business hours; Disciplined about documentation, because in AR the note is the work product