Senior AR Caller New

Asprcmsolutions; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Asprcmsolutions in Chennai is seeking an experienced AR specialist to own aged and denied inventory, recover underpayments, and mentor juniors on the floor.

You will work on-site night shift, handle payer escalations, document root causes, and produce reporting on denial trends and process improvements.

Qualifications

• MANDATORY: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect;
• Three or more years of US healthcare AR calling, with demonstrated success on aged and denied inventory;
• Strong command of the appeals process: levels, deadlines, evidence requirements and reconsideration versus formal appeal;
• Able to read a contract or fee schedule and identify an underpayment;
• Excellent spoken and written English, able to escalation to a payer supervisor and to write an appeal that holds up;
• Willing to work the night shift on-site in Chennai, and to coach juniors while carrying your own book

Responsibilities

• The hard inventory handling and aged/denied AR management.
• Lead appeals to recover underpayments and optimize cash flow.
• Provide escalation paths and coaching to floor staff.
• Run root cause reporting and contribute to process improvements.

Skills

RCM metrics

Net collection rate

Days in AR

AR over 90

Denial rate

First-pass resolution rate

Clean claim rate

Cost to collect

US healthcare AR calling

English communication

Job description

You get the inventory that has already defeated someone. Aged over 120, denied twice, underpaid against contract, or stuck in a payer process nobody on the floor understands yet. Your job is to figure out the actual blocker and clear it, then write down how you did it so it stops being hard. You also carry the floor: you are the person a caller turns to when a payer rep gives an answer that does not make sense.

What you will own

• The hard inventory
• Appeals that win
• Underpayment recovery
• Escalation paths
• Coaching the floor
• Root cause reporting

What we look for

• MANDATORY: working command of RCM metrics, net collection rate, days in AR, AR over 90, denial rate, first-pass resolution rate, clean claim rate and cost to collect;
• Three or more years of US healthcare AR calling, with demonstrated success on aged and denied inventory;
• Strong command of the appeals process: levels, deadlines, evidence requirements and reconsideration versus formal appeal;
• Able to read a contract or fee schedule and identify an underpayment;
• Excellent spoken and written English, able to escalation to a payer supervisor and to write an appeal that holds up;
• Willing to work the night shift on-site in Chennai, and to coach juniors while carrying your own book