Apprenticeship – Technical Support

5100 Kyndryl Solutions Private Limited; Dadri; On-site; INR 250,000 - 450,000; Full time

Benefits offered by this job

Be Well programs

Hybrid-friendly culture

Microsoft/Google/Amazon certifications

Coaching & hands-on experiences

Career path planning

Job summary

Kyndryl is hiring an Intern as a Level1 Technical Support Specialist to provide first-line technical support including OS, Email, VPN, and collaboration tools. You will work on diagnostic tasks, resolve issues promptly, and ensure adherence to SLAs while delivering excellent customer service.

The role targets fresh graduates with IT fundamentals, various CS/IT degrees, and interest in developing skills through mentoring, shadowing, and certifications.

Qualifications

• BCA or BSc in computer science or circuit branches.
• BCom with at least one computer course.
• Strong IT fundamentals and related coursework.
• Diploma CS/IT paired with a degree is acceptable.

Responsibilities

• Provide first-line technical support to business users.
• Troubleshoot OS, email, networking, VMware, and collaboration tools.
• Maintain ticketing records, meet SLAs/SLOs/KPIs, and escalate when needed.
• Demonstrate excellent verbal and written English communication.

Skills

IT fundamentals

English communication

Multilingual ability

Troubleshooting

Education

BCA

BSc (Computer Science & Circuit)

B Com with computer course

Diploma CS/IT + Degree

Job description

Who We Are

At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritised and your potential can thrive.

The Role

Your role as an Intern at Kyndryl will start with immersive learning programs focused on building a core set of business and technical skills which you will use working on exciting projects with our clients. While gaining exposure to day‑to‑day operations, the skills that you’ll learn will be required for the development of cutting‑edge products and services for our clients. We will support you in kick‑starting your career by offering mentorship, shadowing, and skill‑specialisation opportunities during the experience.

Employees hired for a pre‑professional/professional assignment while enrolled at a university/educational institution, or just after completion of qualification, and work for Kyndryl as part of the apprentice program.

We are hiring a Level1 Technical Support Specialist to provide first‑line technical support to Business. The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs. Deliver Level1 support for hardware, software, and services as per contract. Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack). Handle password resets, entitlement checks, and incident logging in ticketing tools. Escalate issues to appropriate teams while acting as the client’s advocate. Manage service outages and update status messages. Maintain software license and hardware inventory records. Meet SLAs, SLOs, and KPIs with high customer satisfaction. Excellent verbal & written English communication. Strong customer service and troubleshooting skills. Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools. Familiarity with IT ticketing systems. Multilingual ability is a plus.

Who You Are

Job Qualifications Required skills and experience BCA and BSc.(Computer Science and Circuit branches), B Com with a minimum of 1 computer course , strong understanding of IT fundamentals (Diploma CS/ IT + Degree).

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

That’s The Kyndryl Way

We give you the ability to thrive and contribute to our culture of empathy and shared success.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow.

• Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.


• Our hybrid‑friendly culture that supports your well‑being and empowers you to grow.


• From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day.


• You’ll develop in‑demand skills to grow your career and achieve your ambitions with access to cutting‑edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands‑on experiences.


• With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.


• We offer a culture that values empathy, restless learning, and a devotion to shared success.

We want you to thrive here—and we’re committed to helping you do just that.