Apprenticeship - Technical Support

5100 Kyndryl Solutions Private Limited; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Kyndryl Bengaluru is hiring a Level 1 Technical Support Specialist to provide first-line support to B2B clients. The role emphasizes quick problem determination, troubleshooting, and delivering exceptional customer service within defined SLAs.

The candidate will handle OS, Email, VPN/Connectivity, O365, VMware, and collaboration tools, with strong English communication and IT-ticketing experience as core requirements.

Qualifications

• Fluent verbal and written English communication.
• Strong customer service and troubleshooting abilities.
• Knowledge of Windows, macOS, O365, VMware, networking, security, and collaboration tools.
• Familiarity with IT ticketing systems.
• Multilingual ability is a plus.

Responsibilities

• Deliver Level 1 support for hardware, software, and services as per contract.
• Troubleshoot and resolve issues related to OS, Email, VPN/Connectivity, O365, VMware and collaboration tools.
• Handle password resets, entitlement checks, and incident logging in ticketing tools.
• Escalate issues to appropriate teams while acting as the client’s advocate.
• Manage service outages and update status messages.
• Maintain software license and hardware inventory records.
• Meet SLAs, SLOs, and KPIs with high customer satisfaction.

Skills

English communication

Customer service

Troubleshooting

IT ticketing systems

Multilingual (nice to have)

Education

BCA

BSc Computer Science

Job description

Who We Are

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive.

The Role

We are hiring a Level 1 Technical Support Specialist to provide first-line technical support to B2B clients. The role focuses on quick problem determination, troubleshooting, and delivering excellent customer service within defined SLAs.

Key Responsibilities

• Deliver Level 1 support for hardware, software, and services as per contract.
• Troubleshoot and resolve issues related to OS, Email (Outlook/Exchange/Lotus), Networking (VPN/Connectivity), O365, VMware, and collaboration tools (Teams, Webex, Slack).
• Handle password resets, entitlement checks, and incident logging in ticketing tools.
• Escalate issues to appropriate teams while acting as the client’s advocate.
• Manage service outages and update status messages.
• Maintain software license and hardware inventory records.
• Meet SLAs, SLOs, and KPIs with high customer satisfaction.

Required Skills

• Excellent verbal & written English communication
• Strong customer service and troubleshooting skills
• Knowledge of Windows, macOS, O365, VMware, Networking, Internet Security, and Collaboration tools
• Familiarity with IT ticketing systems
• Multilingual ability is a plus

Who You Are

BCA and BSc.(Computer Science) Being You

Culture and Values

The "Kyn" in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don't meet every requirement, we encourage you to apply. We believe in growth, and we're excited to see what you can bring. At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging - being a valued, respected, trusted member of the team - is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That's The Kyndryl Way.

What You Can Expect

Your career with us isn't just a job—it’s an adventure with purpose. We offer a dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health because we know that when you feel your best, you do your best. From your very first day, you'll dive into impactful work that powers the systems our customers rely on every day. You won't just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We're here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you'll have everything you need to thrive and evolve. You'll develop in-demand skills to grow your career and achieve your ambitions with access to cutting-edge learning opportunities - from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences. And through it all, you'll be part of a culture that values empathy, restless learning, and a devotion to shared success. We want you to thrive here and we're committed to helping you do just that.

At Kyndryl, we achieve progress the world depends on, with purpose. Beginning with the purpose that matters to you. Because here, you will be part of a culture designed with purpose. One that is restless, empathetic and devoted. Where we are committed to sustainable progress for our customers and supporting the communities where we work and live. All of you is what we want. And what we need. Join us, and together, we can advance the vital systems that power human progress.