Apprentice. IT. Development Program - Eaton

Iteachc2c; Pune District; On-site; INR 229,000 - 234,000; Full time

Benefits offered by this job

Transportation provided

Job summary

Eaton in Pune is seeking a motivated Apprentice to join our Customer Service and Technical COE team. The role provides hands-on experience in managing customer orders, ensuring timely processing, and delivering high-quality service.

The apprentice will work closely with experienced professionals to learn order management and database practices, while assisting in documentation and continuous improvement activities.

Qualifications

• BE/B.Tech. degree or equivalent technical qualification.
• 18+ years of age.
• Willingness to learn in a hands-on apprentice program.

Responsibilities

• Create & monitor operational dashboards and KPI reports.
• Analyze trends and provide actionable insights.
• Support monthly and quarterly business reviews.
• Create newsletters and awareness campaigns.
• Develop content for Viva Engage, SharePoint, and Microsoft 365 platforms.
• Design infographics, success stories, and adoption communications.
• Coordinate DEX community events and communications.
• Create and maintain knowledge articles and user guides.
• Support knowledge governance and quality audits.
• Monitor content effectiveness and user engagement.
• Help develop training materials and learning content.
• Track action items, risks, dependencies, and milestones.
• Prepare sprint metrics and delivery reports.
• Track automation opportunities and business outcomes.
• Create AI success story communications.
• Prepare adoption and value realization reports.
• Assist with employee awareness and enablement campaigns.
• Support employee feedback and experience initiatives.
• Assist with DEX surveys and sentiment reporting.
• Track adoption of digital workplace solutions.
• Maintain action logs and improvement plans.

Education

BE / B.Tech.

Job description

Pune

Full-Time

INR 20500 - 21000

Company - Eaton

Company profile - Eaton is seeking a motivated and detail-oriented individual to join our team as an Apprentice at SMC in Customer Service and Technical COE. This role is designed to provide hands‑on experience and training in managing customer orders, ensuring timely and accurate processing, and delivering exceptional customer service. The apprentice will work closely with experienced professionals to learn the intricacies of order management and data base management. Additionally, the apprentice will assist in administrative tasks, documentation, and continuous improvement activities.

Company Address - 4th and 6th Floor, Om Chambers, T-29/31, Bhosari MIDC, Bhosari, Pimpri Chinchwad, Pune

Age - 18+

Last date to apply - 3 April 2026

Salary - B.Com / BBA graduates: ₹15,500 per month

Transportation provided

Time - General(9am to 6pm)

Duration - One year

What you'll do:

The End User Compute Operations role is responsible for monitoring, triaging, assigning, and resolving end‑user computing incidents across virtual desktop environments. This role serves as a key operational resource for maintaining stability, improving user experience, and driving continuous service improvements within Azure Virtual Desktop (AVDI), Citrix, and Windows 365 environments. The engineer will actively manage incident queues, coordinate communications during critical outages, and identify opportunities to improve first‑level support resolution rates.

Key Responsibilities

• Create & Monitor operational dashboards and KPI reports.
• Analyze trends and provide actionable insights.
• Support monthly and quarterly business reviews.
• Create newsletters and awareness campaigns.
• Develop content for Viva Engage, SharePoint, and Microsoft 365 platforms.
• Design infographics, success stories, and adoption communications.
• Coordinate DEX community events and communications.
• Create and maintain knowledge articles and user guides.
• Support knowledge governance and quality audits.
• Monitor content effectiveness and user engagement.
• Help develop training materials and learning content.
• Track action items, risks, dependencies, and milestones.
• Prepare sprint metrics and delivery reports.
• Track automation opportunities and business outcomes.
• Create AI success story communications.
• Prepare adoption and value realization reports.
• Assist with employee awareness and enablement campaigns.
• Support employee feedback and experience initiatives.
• Assist with DEX surveys and sentiment reporting.
• Track adoption of digital workplace solutions.
• Maintain action logs and improvement plans.

Qualification :

B.E. /B.Tech.