Application Support Engineer

Orcapod Consulting Services; Bengaluru; On-site; INR 1,500,000 - 2,200,000; Full time

Job summary

Orcapod Consulting Services seeks an experienced SRE to ensure reliability of enterprise applications in a 24x7/global production environment. You will focus on production support, incident management, and automation, with preferred Oracle Cloud ERP experience.

You will monitor health, implement RCA-driven improvements, and collaborate with cross-functional teams across cloud and on-prem environments.

Qualifications

• Experience in SRE / Production Support / Application Support / DevOps.
• Experience supporting Enterprise SaaS / ERP in production.
• Experience with Oracle Cloud ERP / Oracle Fusion Cloud preferred.
• Strong experience with monitoring and observability tools (Splunk, Grafana, OCI Monitoring, Prometheus, CloudWatch).
• Strong P1/P2 incident management and RCA experience.
• Experience with OCI, AWS, or Azure.
• Scripting/automation skills using Python, Shell, or Terraform.
• Knowledge of Incident, Change, and Problem Management.
• Exposure to ITIL processes.
• Understanding of SLI, SLO, SLA, availability, performance, and scalability.
• Experience with DR planning/testing, RTO, and RPO.
• Strong stakeholder management and communication in 24x7/global environments.

Responsibilities

• Provide L2/L3 production support for enterprise apps and SaaS/ERP platforms.
• Monitor application health, availability, performance, and capacity.
• Identify and resolve production issues within defined SLAs.
• Participate in on-call and 24x7 support rotations.
• Drive reliability improvements and operational excellence.
• Coordinate with application, infrastructure, cloud, and development teams.
• Develop and maintain dashboards, alerts, and monitoring solutions.
• Analyze logs, metrics, and application health indicators.
• Handle P1/P2 production incidents and participate in incident response.
• Perform detailed Root Cause Analysis (RCA) for recurring and critical incidents.
• Implement preventive and corrective actions.
• Participate in post-incident reviews and continuous improvement initiatives.
• Work with cloud platforms such as OCI, AWS, or Azure.

Skills

SRE

Production Support

Application Support

DevOps

Enterprise SaaS

ERP

Cloud

Monitoring

Incident Mgmt

Automation

Tools

Splunk

Grafana

OCI Monitoring

Prometheus

AWS CloudWatch

Terraform

Python

Shell scripting

Job description

We are looking for an experienced Service Reliability Engineer (SRE) with strong expertise in Production Support, Application Support, DevOps, Enterprise SaaS/ERP, Cloud, Monitoring, Incident Management, and Automation.

The candidate will be responsible for ensuring the reliability, availability, performance, and scalability of critical enterprise applications in a 24x7/global production environment. Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.

Key Responsibilities

1. Production Support & SRE

• Provide L2/L3 production support for enterprise applications and SaaS/ERP platforms.
• Monitor application health, availability, performance, and capacity.
• Identify and resolve production issues within defined SLAs.
• Participate in on-call and 24x7 support rotations.
• Drive reliability improvements and operational excellence.

2. Enterprise SaaS / ERP Support

• Support enterprise SaaS and ERP applications in production environments.
• Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.
• Troubleshoot application, integration, performance, and availability issues.
• Coordinate with application, infrastructure, cloud, and development teams.

3. Monitoring & Observability

• Monitor applications and infrastructure using tools such as:
  • Splunk
  • Grafana
  • OCI Monitoring
  • Prometheus
  • AWS CloudWatch
• Develop and maintain dashboards, alerts, and monitoring solutions.
• Analyze logs, metrics, and application health indicators.

4. Incident & Problem Management

• Handle P1/P2 production incidents and participate in incident response.
• Perform detailed Root Cause Analysis (RCA) for recurring and critical incidents.
• Implement preventive and corrective actions.
• Participate in post-incident reviews and continuous improvement initiatives.
• Ensure incidents are resolved within agreed service levels.

5. Cloud & Infrastructure

• Work with cloud platforms such as OCI, AWS, or Azure.
• Troubleshoot cloud infrastructure and application-related issues.
• Monitor cloud resources, availability, and performance.
• Support cloud-based enterprise applications and services.

6. Automation & Scripting

• Develop automation solutions using:
  • Python
  • Shell scripting
  • Terraform
• Automate repetitive operational and support activities.
• Contribute to infrastructure and application automation initiatives.

7. Service Management

• Follow IT service management processes covering:
  • Incident Management
  • Change Management
  • Problem Management
• Apply ITIL principles in production support activities.
• Maintain proper operational documentation and support procedures.

8. Reliability Engineering

• Define and monitor SLI, SLO, and SLA metrics.
• Improve application availability, performance, scalability, and resilience.
• Identify reliability risks and recommend appropriate improvements.
• Contribute to capacity and performance management.

9. Disaster Recovery

• Participate in Disaster Recovery (DR) planning and testing.
• Understand and work with RTO and RPO requirements.
• Support application recovery and business continuity exercises.

10. Stakeholder Management

• Work closely with global teams, application owners, development teams, infrastructure teams, and business stakeholders.
• Provide clear communication during critical incidents and outages.
• Coordinate effectively in a 24x7/global support environment.

Must-Have Skills

• Experience in SRE / Production Support / Application Support / DevOps.
• Experience supporting Enterprise SaaS / ERP applications in production.
• Experience with Oracle Cloud ERP / Oracle Fusion Cloud is preferred.
• Strong experience with monitoring and observability tools such as Splunk, Grafana, OCI Monitoring, Prometheus, or CloudWatch.
• Strong P1/P2 incident management and RCA experience.
• Experience with OCI, AWS, or Azure.
• Strong scripting/automation skills using Python, Shell, or Terraform.
• Knowledge of Incident, Change, and Problem Management.
• Exposure to ITIL processes.
• Understanding of SLI, SLO, SLA, availability, performance, and scalability.
• Experience with DR planning/testing, RTO, and RPO.
• Strong stakeholder management and communication skills.
• Experience working in 24x7/global production support environments.