Applications Support Analyst

Jobtailor; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Jobtailor seeks an experienced SAP Ariba specialist to analyze complex customer problems, design configurations, and implement solutions. You will collaborate with global teams, handle OneSource integrations, and address tax-related requirements.

Ideal candidates have 7+ years of experience in analysis, design, and SAP implementations, with strong G/L knowledge and backend SAP ECC exposure. US tax and indirect tax experience is highly desired.

Qualifications

• Experience with SAP Ariba, preferably Ariba Cloud and Ariba Network.
• 7+ years combining analysis, design, configuration, and implementations.
• Bachelor's degree in business/computer science or equivalent; accounting/finance education desired.
• Familiarity with standard accounting and G/L functionality.
• Strong collaboration, planning, and time management in dynamic teams.
• Knowledge of indirect taxation and US tax exposure is highly valued.
• Experience with OneSource Determination and OneSource Ariba Integration.
• Backend SAP ECC experience is highly desired.

Responsibilities

• Analyze high-complexity customer problems and assess scope of impact.
• Mitigate issues and define, review, and implement workarounds.
• Identify options for problem resolution and initiate action.
• Escalate as required and engage cross-functional teams.

Skills

SAP Ariba

Ariba Cloud

Ariba Network

7+ years experience

G/L accounting

OneSource Determination

OneSource Ariba Integration

SAP ECC backend

US Sales and Use tax

Indirect Taxation

QA testing

Communication

Team collaboration

Education

Bachelors in Business Administration or Computer Science or equivalent

Accounting/finance education desired

Tools

SAP ECC

OneSource

Job description

Responsibilities

• Analyzes customer problems of high complexity
• Assesses scope of impact
• Mitigates customer impact of issues and defines, reviews, and executes workarounds
• Identifies options for problem resolution and initiates action
• Engages others as appropriate and escalates as required
• Provides advice or training to users about the application systems' functionality
• Liaises with various application development and content teams, customer service teams, and other software and hardware support teams
• Proactively monitors production and nonproduction environments and/or applications
• Provides input for technical plans and solutions
• Provides technical guidance to less experienced analysts
• Conducts root cause analysis and correlation of other system and/or application problems of high complexity
• Works on medium to large, moderately complex projects/issues

Requirements

• Experience of working with SAP Ariba, preferably Ariba Cloud and Ariba Network
• At least 7 years of experience combining analysis, design, configuration, and systems implementations
• Bachelors in Business Administration or Computer Science or equivalent work experience; formal education in accounting/finance is desired
• Familiarity with standard accounting and G/L functionality
• Ability to collaborate and brainstorm with other team members in a dynamic environment
• Strong planning, organization, and time management skills with the ability to handle multiple projects
• Strong analytical and design skills
• Previous work with US Sales and Use tax highly desired
• Strong knowledge on Indirect Taxation
• Experience on OneSource Determination, OneSource Ariba Integration
• Work experience with backend SAP ECC system highly desired
• Experience driving quality of complex features with lots of dependencies
• Assist in QA testing and documenting final product solution
• Good written and oral communication skills
• Good problem solving capabilities
• Possesses a professional and cooperative attitude
• Self-starter who works well both independently and on a team