Applications/Software Developer 1 (eQMS Support Engineer)

Bootminds; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Bootminds in Bengaluru is looking for an Applications/Software Developer 1 (eQMS Support Engineer) to provide application support for their Enterprise Quality Monitoring System Team. The role demands a client-focused individual with strong SQL skills and L2 support expertise and requires working in rotational shifts, including night shifts.

The candidate should possess a degree, 4+ years of experience in application support, and excellent communication skills. Responsibilities include managing ticket resolutions and collaborating with engineering teams to ensure compliance with operational standards.

Qualifications

• 4+ years of experience in Application/Product Support.
• Excellent client-facing and communication skills (written and oral).
• Preferably ITIL certified.

Responsibilities

• Provide application support through effective ticket management.
• Offer support services to clients via phone, email, or ticket.
• Collaborate with engineering and product teams to resolve complex issues.

Skills

SQL skills

Client-facing skills

Application/Product Support

RDBMS Concepts

Education

Any Graduate (preferably Science/Computer Science/IT)

Tools

JIRA

Service Now

CSM

Job description

Applications/Software Developer 1 (eQMS Support Engineer)

We are seeking a highly motivated, client-focused, and resourceful individual to provide application support for our Enterprise Quality Monitoring System Team. The ideal candidate will have both development and support experience, strong SQL skills, and L2 support expertise. The role involves working in rotational shifts, including night shifts, to provide effective ticket management and ensure all deliverables are in accordance with standard operating procedures and work instructions.

Key Responsibilities

• Provide application support through effective ticket management, ensuring all deliverables are in accordance with standard operating procedures and work instructions
• Offer support services to clients via phone, email, or ticket through the toll-free number
• Escalate complex or unresolved issues to senior staff or managers when necessary
• Collaborate with engineering and product teams to escalate and resolve complex issues
• Demonstrate highest standards of accountability by effective communication and handling/escalating of all technical and functional issues as and when they occur in a timely manner
• Contribute to process improvement, knowledge base updation, and lessons learnt

Requirements

• Any Graduate, preferably from Science/Computer Science/Information Technology
• 4+ years of experience in Application/Product Support
• Excellent client-facing and communication skills (written and oral)
• Ability to analyze/interpret the ticket appropriately and seek clarifications when required
• Good knowledge of RDBMS Concepts and ability to write SQL queries
• Preferably ITIL certified
• Good knowledge of ticketing systems like JIRA, CSM, Service Now, etc.

Work Arrangements

• Location: Bengaluru, Karnataka, India
• Type: Full-time
• Work schedule: Rotational shifts, including night shifts, following US and European time zones (18x5 support team)
• Remote work: Not specified, but may be required to remote into servers
• Office visits: Not specified
• Travel requirements: Not specified
• Weekend work: May be required as and when needed

Benefits and Perks

Not specified

Salary Information

Not specified