Applications Architect (Salesforce)

UPS; Chennai District; On-site; INR 1,200,000 - 2,200,000; Full time

Job summary

UPS is seeking an IT professional in Chennai, India to influence the development and implementation of IT strategy and governing policies within Salesforce ecosystems. You will align technical solutions with business needs and drive architecture across initiatives.

Responsibilities include guiding projects through initiation, feasibility, and analysis phases while leveraging data, cloud integrations, and enterprise capabilities. The role emphasizes DevOps, SAFe practices, and user enablement.

Qualifications

• Expertise in development and maintenance of Salesforce solutions.
• Experience with Salesforce Service Cloud and CRM analytics.
• Automation of business processes using Salesforce tools.
• Experience integrating Salesforce with external apps via REST/SOAP.
• Knowledge of Lightning components, APEX, Visualforce and data migration.
• Proficient in data updates using Data Loader.

Responsibilities

• Influences the development and implementation of IT strategy, initiatives, and governing policies.
• Assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs.
• Assists in defining the direction for projects and solution architecture.
• Supports IT leadership by planning and championing the execution of broad initiatives aimed at delivering value to internal and external stakeholders.
• Leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels.
• Supports project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Skills

Salesforce DevOps

Scaled Agile

Salesforce Admin

Platform Developer 1

User training

Tools

Salesforce Service Cloud

REST/SOAP APIs

Data Loader

Lightning Components

Apex/Visualforce

Job description

Before you apply to a job, select your language preference from the options available at the top right of this page. Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies. He/She assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs. This position assists in defining the direction for projects and solution architecture. This position plans and champions the execution of broad initiatives aimed at delivering value to internal and external stakeholders. He/She leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels. This position is involved throughout the project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Job Summary

This position influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies. He/She assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs. This position assists in defining the direction for projects and solution architecture. This position plans and champions the execution of broad initiatives aimed at delivering value to internal and external stakeholders. He/She leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels. This position is involved throughout the project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Responsibilities

• Influences the development and implementation of Information Technology (I.T.) strategy, initiatives, and governing policies.
• Assembles detailed reviews of the enterprise and documents capabilities and conceives approaches to aligning technical solutions with business needs.
• Assists in defining the direction for projects and solution architecture.
• Supports I.T. leadership by planning and championing the execution of broad initiatives aimed at delivering value to internal and external stakeholders.
• Leverages data, technical, and business knowledge to drive the development of capability frameworks at portfolio and enterprise levels.
• Supports project life cycle with emphasis on the initiation, feasibility, and analysis phases.

Qualifications

Expertise in development and maintenance of

• Salesforce Developer Toolkit Service Cloud - Email2Case, Web2Case, Chat, SMS2Case, Phone2Case, CTI Vendors
• Salesforce Service Cloud - CRM Analytics & Service Business Processes ,Omnichannel, Knowledge, Case Routing, Queues
• Salesforce Service Cloud - Public Groups, ,User Group Assignments, sharing rules
• Automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
• Using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
• Experience with data updates / data migration using Data Loader and other Salesforce tools
• Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs,

oath and Single Sign-On

• Strong experience with Salesforce Governor limits .

Preferred Skills

• Train and support end users on Salesforce functionality
• Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment

• using ANT, Flosum or other industry leading tools
• Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies
• Salesforce Certification: Admin, Platform Developer 1

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.