Application Support Technology Lead Analyst - Vice President

Citi; Chennai; On-site; INR 3,000,000 - 6,000,000; Full time

Benefits offered by this job

Mobility opportunities

Job summary

Citi in Chennai seeks an Apps Sup Tech Lead Analyst to drive enterprise production support with strong SRE practices. You will partner across tech teams to deliver complex, high-impact enhancements and ensure reliable platform availability.

Applicants should have 10+ years in production support, deep Unix/Linux scripting, OpenShift/Kubernetes, and strong leadership with excellent communication skills. Join a global bank focused on innovation and risk management.

Qualifications

• 10+ years of production support for enterprise applications.
• Strong knowledge of SRE practices and automation.
• Unix/Linux expertise with advanced shell scripting.
• Experience with monitoring and logging tools and incidents.
• Hands-on with OpenShift/Kubernetes and databases (Oracle, MSSQL, MongoDB).
• Experience with REST APIs and message systems like Kafka/MQ.
• Excellent communication and leadership for cross-team collaboration.

Responsibilities

• Partner with multiple tech teams to ensure integration and enhancements.
• Provide high-level apps support and problem resolution for critical services.
• Define scope/objectives for complex system improvements and document requirements.
• Collaborate with product owners and analysts to determine impacts.
• Assess risks and security issues; propose mitigation options.
• Mentor junior analysts and allocate work across teams.

Skills

SRE practices

Unix/Linux

Shell scripting

Monitoring tools

OpenShift

Kubernetes

Databases (Oracle, MSSQL, MongoDB)

Messaging (Tibco/MQ/Kafka)

REST APIs

OOP concepts

AI/ML concepts

Leadership & communication

Education

Bachelor’s degree

Tools

ITRS Geneos

AppDynamics

Splunk

ELK

OpenShift

Kubernetes

Oracle

MSSQL

MongoDB

Kafka

Job description

Why Citi? Join a Global Bank that believes in its talent.

We’re looking for talented individuals to help shape the future of global banking. At Citi, we are intensely focused on driving innovation and productivity. You’ll join a diverse global team and have the opportunity to build the career you want, with the scale, inclusive culture, and technology to support your progress.

About the Team: Data Solutions Production Management

Our Production Management team provides critical business and technical support for the Data Solutions applications, ensuring our platforms and services are always available for our clients. We are highly skilled and valued partners to the businesses we support.

Working as part of our team, you will help deliver a world-class client experience by applying engineering, innovation, and risk management across our systems. We collaborate daily to solve complex issues and proactively prevent future problems through diligent systems management.

We are a forward-thinking, collaborative team looking for ambitious professionals who want to improve how things are done. In return, we offer rewarding work in a supportive environment with clear opportunities for progression.

Role and Position Overview

The Apps Sup Tech Lead Analyst is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills

Performs Other Duties And Functions As Assigned

Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications

• 10+ years Proven and practical experience of in a production support role managing enterprise-level applications, demonstrating strong problem-solving and strategic thinking skills.
• Demonstrated experience with SRE practices, including advanced monitoring, alerting, incident response, post-mortems, and driving automation for operational efficiency and system reliability.
• Operating Systems & Scripting: Deep expertise in Unix/Linux environments and advanced Shell scripting.
• Monitoring & Logging Tools: Proficiency with enterprise monitoring tools (e.g., ITRS Geneos, AppDynamics) and log aggregation platforms (e.g., Splunk, ELK).
• Practical experience with containerization platforms (OpenShift, Kubernetes).
• Hands-on experience with relational (Oracle, MSSQL) and NoSQL (MongoDB) databases.
• Strong knowledge of messaging solutions (e.g., Tibco EMS, MQ, Kafka).
• Experience working with REST APIs.
• Infrastructure Fundamentals: Solid understanding of distributed application architecture, including networks, load balancers, storage, and authentication (AD/LDAP).
• Working knowledge and practical application of Object-Oriented Programming (OOP) concepts and principles.
• Familiarity with AI/ML concepts, models, and tools, coupled with practical experience in leveraging AI-driven tools to support and optimize applications.
• Demonstrated leadership, strong interpersonal skills, and relationship-building abilities. Possesses excellent written and verbal communication skills, with the ability to articulate complex technical issues to diverse technical and business audiences.
• Proven ability to work effectively in a fast-paced environment, including experience leading or contributing to requirement gathering efforts for multiple large development projects, always maintaining a service-oriented approach.

Education

• Bachelor’s/University degree, Master’s degree preferred

Job Family Group

Technology

Job Family

Applications Support

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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