Application Support Lead Analyst - Vice President

Citigroup; Pune District; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Citigroup is seeking an Apps Support Tech Lead Analyst to partner with multiple technology teams, define system enhancements, and drive complex application improvements. The role requires analytical rigor, leadership, and strong communication to influence strategic decisions and ensure compliant operations.

The ideal candidate will work with Product Owners and Analysts to document requirements, assess risks, and deliver high-impact solutions in a fast-paced environment.

Qualifications

• Bachelor's/University degree required; Master's degree preferred.
• Extensive experience in applications support and leadership roles.

Responsibilities

• Partner with multiple technology teams to ensure integration of functions to meet goals.
• Provide expertise in applications support and advanced understanding of supporting principles.
• Define systems scope and objectives for complex enhancements and resolve problems through analysis and documentation.
• Collaborate with Product Owners, Business Analysts and Systems Analysts to determine impacts and support requirements.
• Consider technology implications for the current environment and assess risks and security issues.

Skills

Leadership

Communication

Problem solving

Strategic thinking

Team collaboration

Adaptability

Requirements gathering

Interpersonal skills

Fast-paced environment

Decision influence

Education

Bachelor's degree

Master's degree preferred

Tools

Basic technical tools

Job description

Responsibilities:

• The Apps Support Tech Lead Analyst is responsable to partner with multiple technology teams to ensure appropriate integration of functions to meet goals; identify and define necessary system enhancements; analyze existing system logic, identify problems; and recommend and implements solutions.
• Provides expertise in area and an advanced level of understanding of the principles of apps support.
• Formulates and defines systems scope and objectives for complex, high impact application enhancements and problem resolution through in-depth analysis and evaluation of complex business processes, systems and industry standards; documents requirements.
• Partners with multiple technology areas and management teams to ensure appropriate integration of functions to meet goals.
• Works closely with Product Owners, Business Analysts and Systems Analysts to determine and document Systems impacts and support requirements
• Considers the implications of the application of technology to the current environment.
• Identifies risks, vulnerabilities and security issues; communicates impact; proposes risk mitigation options.
• Acts as advisor or coach to new or lower level analysts; allocates work.
• Provides in-depth analysis with interpretive thinking to define problems and develop innovative solutions.
• Directly impacts the business by influencing strategic functional decisions through advice, counsel or provided services.
• Persuades and influences others through strong and comprehensive communication and diplomacy skills
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Recommended Qualifications:

• 10+ years experience
• Practical problem solving and strategic thinking skills
• Demonstrated leadership, interpersonal skills and relationship building skills
• Service oriented attitude
• Ability to work in a fast-paced environment
• Experience working or leading requirement gathering efforts for multiple large development projects at one-time
• Proficient using basic technical tools and systems
• Good interpersonal and communication skills

Education:

Bachelor's/University degree, Master's degree preferred

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above.

Equality Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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