Application Support Specialist [T500-29222]

CIBC India; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive fixed pay

Performance-based incentives

Family-first benefits

Retirement contributions

Time off and leave offerings

Wellbeing support

MomentMakers recognition

Job summary

CIBC India, a technology and operations hub in Hyderabad, seeks an experienced Application Support Specialist to handle incidents, design reviews, and multi-platform deployments. You will work across production and non-prod environments, coordinating with project managers, QA, and infrastructure teams to ensure reliable solutions.

The role emphasizes strong analytical skills, collaboration, and adherence to change management processes.

Qualifications

• 5+ years of experience in production application support and related technologies.
• Experience with Java/J2EE, APIs, secure file transfer, Feedhub, and batch scheduling.
• Familiarity with environments like CaaS, shell scripting, Oracle databases, Autosys, version control, Agile/DevOps, and middleware.

Responsibilities

• Provide incident and problem management for production applications and support multi-platform systems.
• Coordinate and implement changes following established processes to ensure robust deployment.
• Collaborate with cross-functional teams and stakeholders to align technical deliverables with business priorities.
• Maintain documentation and coordinate with backup and delivery teams for smooth handovers.

Skills

Java/J2EE

APIs

Secure file transfer

Feedhub

Batch scheduling

Shell scripting

Oracle Databases

Autosys

Version control

Agile/DevOps

Middleware (JBoss/WebLogic/WebSphere)

Windows

Linux RedHat

Unix Solaris

Network troubleshooting

Dynatrace

Splunk

Jenkins

Jira

Confluence

Tools

Dynatrace

Splunk

Jenkins

Jira

Confluence

Job description

About CIBC India:

CIBC India is a technology and operations hub in Hyderabad, where you’ll be part of our highly engaged and global team, and play a central role in supporting our growth. Whether you’re driving innovation in digital banking or streamlining client onboarding, you’ll be part of a culture recognized for excellence and investment in people. At CIBC India, people and progress are at the centre of what we do: you’ll develop skills, collaborate with industry leaders, and see your ideas realized in a culture that values progress and belonging. We provide cutting-edge resources, ongoing learning, and a supportive environment where people come first. If you’re ready to create meaningful change and build your future, CIBC India is where your ambition meets opportunity.

What CIBC India Offers:

At CIBC India, your goals are a priority. We start with your strengths and ambitions and strive to create opportunities to tap into your potential. We aspire to give you a career that goes well beyond your compensation.

• We work to recognize you in meaningful, personalized ways including competitive fixed pay, performance-based incentive programs, a family-first benefits program, employer contributions for your retirement, attractive time off and leave offerings, wellbeing support, and MomentMakers, our social, points-based recognition program
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients worldwide
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day, a paid day off dedicated for you to use to invest in your growth and development

What You’ll Be Doing (position summary):

As Application support specialist, you will be responsible for working on incident and problem management and support different applications both prod and non-prod. This role ensures that application systems are robust, secure, and aligned with business requirements by participating in the technical design, development, and integration of multi-platform systems. You will provide technical expertise for small to medium, complex projects and initiatives related to the implementation and support of application and/or infrastructure technology in a multi-platform environment.

At CIBC India we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (including on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed (responsibilities):

• Analysis & Support: Evaluate service requests to ensure adherence to standards and processes. Coordinate and execute implementation plans.
• Troubleshooting Skills: Identify and resolve small to medium complex production problems. Monitor and analyze supported services to identify opportunities for improvement and recommend solutions.
• Detail Oriented: You understand that success is in the details. Your critical thinking skills help inform your decision-making, and you notice things that others might miss.

Relationship Management:

• Build strong relationships and partnerships with technical team members and peers to facilitate effective collaboration.
• Communicate clearly and effectively with stakeholders, using advanced verbal communication skills, including appropriate tone, style, and structure.

CROSS-FUNCTIONAL RELATIONSHIPS:

• Collaborates with other operational teams, QA teams, and development teams to define and deliver technical solutions.
• Works closely with infrastructure and operations teams to ensure seamless deployment and integration of applications.
• Partners with project managers and product owners to align technical deliverables with business priorities.

COMPLIANCE REQUIREMENTS/RESPONSIBILITIES:

As an employee of CIBC, the incumbent must comply with all applicable CIBC and Line of Business policies, standards, guidelines and controls.

AUTHORITIES/DECISION RIGHTS:

As a key contributor to the business unit, this job has the authority to recommend changes to business processes in order to enhance operational efficiency and effectiveness.

Experience: 5+ years of experience

Who You Are (skills/qualifications):

Must Have Skills:

• 5+ years of experience in production application support, working with technologies such as Java/J2EE, APIs, secure file transfer, Feedhub, and batch scheduling.
• Skilled in defining and implementing changes to production applications and familiar with environments like CaaS, shell scripting, Oracle Databases, Autosys, version control, Agile/DevOps, and middleware (JBoss, Weblogic, or Websphere).
• Strong knowledge of Windows, Linux RedHat, Unix Solaris, basic network troubleshooting, and secure file transfer protocols.
• Experience with tools such as Dynatrace, Splunk, Jenkins, Jira, Confluence, or other DevOps tools is an asset.
• Ensure the smooth execution of changes by following established implementation processes.
• Gather requirements, validate readiness, and coordinate with project managers, delivery teams, and stakeholders to ensure successful and timely deployments.
• Manage end-to-end deployment activities, including securing approvals, tracking statuses, conducting pre-deployment validations, and ensuring proper handovers for testing. If issues arise, identify root causes and implement corrective actions.
• Maintain accurate documentation, engage backup teams as needed, and keep stakeholders informed, ensuring deployment quality, risk mitigation, and successful project delivery.

Privacy:

By proceeding with the creation of a profile and submitting an application in response to this job posting, you acknowledge and agree that your personal data will be collected, used, retained and disclosed by CIBC India and its affiliates, as described in the Candidate Privacy Statement.